CLIENT SERVICES REPRESENTATIVE Part-Time
Company: Whitman-Walker
Location: Washington
Posted on: March 13, 2025
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Job Description:
Job SummaryThe Client Services Representative is WWH's
centralized patient-facing department responsible for assisting
patients in the medical, dental, behavioral health, and other areas
across the health center with accessing care and facilitating
billing. This role facilitates accessing care by scheduling
patients, obtaining updated patient documents, updating the patient
demographic record, updating, and verifying insurance.Role Specific
Primary Essential Duties:* Register patients. Updates eCW.*
Schedule and reschedule appointments. Schedules appointment
reminders.* Provide patients with a list of items they will need
prior to their appointment.* Confirms patient demographic
information and insurance when checking patients in for
appointments. Updates information in eCW.* Informs patient of
balance and mechanisms to make payment. Collects payment for
co-pays and associated tasks.* Adheres to and informs patients of
No-Show policy in a compassionate manner. Offers solutions to
include advocating with providers and rescheduling.* Responsible
for scanning current insurance and ID cards in eCW annually and
when there is an update.* Responsible for obtaining completed
registration form, general consent, telehealth consent form, and
other forms (i.e., release of information, support animal) and
scanning in eCW. Updates eCW.* Labels all scanned documents in
eCW.* Provides patient-requested documents and facilitates
correspondence (i.e., printed copies of lab results, appointment
cards, referrals).* Checks patients in and out, schedules and
reschedules appointments. Schedules appointment reminders.*
Performs claim data when appointment is scheduled and 3 days prior
to appointment. Performs same-day claim data for appointments
scheduled less than 3 days in advance.* Perform opening and closing
duties daily.* Verify medical insurance is active using the IE
button in eCW when performing claim data and checking in patients.
Create and send telephone encounters to verify existing and new
insurance that cannot be verified using the IE button.* Creates,
monitors, and responds to all forms of electronic communication.*
Responds to assigned Telephone Encounters.* Provides information
about Whitman-Walker services, and services available in the
community.* Orders ASL and language interpreters when appointments
are scheduled.* Provides patient portal access and directions on
activating and using the patient portal.Role Specific- Knowledge,
Skills, and Talents Required:* Ability to work independently and
learn quickly.* Ability to effectively communicate with staff and
patients in an affirming, respectful, and efficient manner.*
Fluency in medical terminology.* Fluency in HIPAA laws and
regulations.* Knowledge of eCW, and computer software programs used
by client services.* Knowledge of Microsoft Office products.*
Possess the ability to establish and maintain professional working
relationships with all levels of staff, patients, and the public,
and to work comfortably with people with HIV, and persons with
different ethnicities, sexual orientations, gender identities,
color, religions, marital status, national origin, age, disability,
and veteran status.Education and Experience Required* Associate
degree or 2 years of equivalent work experience required.* 1-3
years of experience in a health care or call center preferred.*
Fluency in medical terminology preferred.* 1 year of experience
working with members of the Lesbian, Gay, Bisexual, Transgender,
Gender Expansive, Queer, Asexual, and Intersexed communities
preferred.* 1- year of experience working with people living with
HIV or issues related to HIV care preferred.
Whitman-Walker is an equal employment opportunity employer and does
not discriminate against applicants, its employees, or former
employees based on race, color, religion, gender, marital status,
sexual orientation, national origin, age, disability, veteran
status, or gender identity. For accommodation in the application
process, please contact Human Resources.
Keywords: Whitman-Walker, Washington DC , CLIENT SERVICES REPRESENTATIVE Part-Time, Sales , Washington, DC
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