Operations Supervisor

Company: Cleanaway Waste Management Limited
Location: Washington
Posted on: March 15, 2025

Job Description:

Join Australia's leader in sustainable, total waste management solutions.Operations SupervisorAbout UsJoin us at Cleanaway and contribute to making a sustainable future possible, together.We transform waste into resources and renewable energy. When you start to think of waste as a resource, it opens a world of possibilities.As a high-growth, ASX-listed organisation with over 7500 employees, our goal is to be recognised by our customers as the most innovative and sustainable waste management company with industry-leading HSE performance. We are Australia's largest company in this sector, providing essential services to millions of customers and communities nationally.The OpportunityLocated in Mandurah, WA, the Operations Supervisor is responsible for overseeing employee performance and managing operational activities to ensure timely and complete task execution, with a strong emphasis on safety and exceptional customer service throughout all operations.

• Demonstrate an understanding of how your role contributes to the overall performance of the branch, including enhancing route/service efficiency, fostering teamwork, delivering exceptional customer service, promptly addressing issues, and identifying opportunities for growth, all of which support positive financial outcomes.
• Assist in driving continuous improvement initiatives related to labour management, cost-saving strategies, and optimizing staff efficiency.
• Be the first point of contact for the operational team to resolve any issues that may arise.
• Cross functional collaboration with Customer Service and Administration teams and other key stakeholders.
• Ensure compliance with safety protocols by overseeing the completion of necessary documentation, including pre-start and post-run checks, to maintain a secure working environment.
• Address equipment maintenance and servicing requirements, either as part of the scheduled maintenance plan or following pre-start and post-run checks.
• Optimize customer service and operational efficiency by providing effective supervision to a team of multi-skilled operators.
• Investigate customer complaints, providing detailed reports to Branch Manager in accordance with established procedures.About YouOur ideal candidate will be a people-oriented Supervisor with a background in transport and logistics, possessing strong time management skills and the ability to efficiently manage deadlines. Key qualifications include:
  • Sound knowledge of industrial relations and employee legislation.
  • Familiarity with health, safety, and environmental management systems and relevant legislation.
  • Proficiency in Microsoft Office applications.
  • Demonstrated supervisory experience and ability to foster teamwork, ideally within a unionized environment.
  • A background in transport, waste management, logistics, or recycling industries is desirable.Our ProcessOur recruitment process involves a number of checks including reference checks, verification of qualifications, licences and right-to-work status.We are dedicated to improving employment outcomes and encourage applications from Aboriginal and Torres Strait Islander peoples. We also welcome candidates of all ages, abilities, gender identities, experiences (including veterans), and cultural backgrounds.Join us on our exciting journey towards a sustainable future.Vacancy no: 521239Work type: Permanent - Full TimeLocation: Mandurah WA AustraliaCategories: Drivers & Operators, Management, Customer Service
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Keywords: Cleanaway Waste Management Limited, Washington DC , Operations Supervisor, Other , Washington, DC