Field Service Technician II

Company: International Game Technology
Location: Washington
Posted on: March 4, 2025

Job Description:

IGT (NYSE:IGT) is a global leader in gaming. We deliver entertaining and responsible gaming experiences for players across all channels and regulated segments, from Lotteries and Gaming Machines to Sports Betting and Digital. Leveraging a wealth of compelling content, substantial investment in innovation, player insights, operational expertise, and leading-edge technology, our solutions deliver unrivaled gaming experiences that engage players and drive growth. We have a well-established local presence and relationships with governments and regulators in more than 100 countries around the world, and create value by adhering to the highest standards of service, integrity, and responsibility. IGT has approximately 10,500 employees.Join the WINNING TEAM at IGT!IGT is looking for a skilled and reliable Gaming Field Services Technician II to join our award-winning casino services team, with a focus on providing exceptional support to customers throughout Western Washington. This critical role is pivotal in delivering exceptional customer service by installing, troubleshooting, maintaining, and repairing electronic gaming machines and their associated systems across the region. Supporting 23 casinos, this position ensures that IGT's gaming products operate at peak performance. As a key contributor, you will tackle diverse technical challenges, lead field installations, perform program upgrades, and play an essential role in new casino openings and expansions, all while working in dynamic environments to uphold IGT's commitment to excellence.Responsibilities

• Service, troubleshoot, and repair IGT electronic gaming machines and related equipment.
• Assist technical teams with field installations, removals, conversions, maintenance, and game preparations.
• Resolve technical issues, perform program upgrades, and conduct setup downloads.
• Conduct comprehensive input and output tests for troubleshooting in different gaming environments.
• Configure game options and test various devices across locations.
• Verify pay tables, reel strips, and bonus awards in diverse gaming environments.
• Install, repair, and maintain data lines, fiber optics, and telephone lines.
• Support local projects, including new casino openings and expansions.
• Document repairs, maintenance, machine preparations, power analysis, and pre-site work in various locations.
• Adhere to documentation, policies, and procedures while working independently.
• Maintain precise inventory records of issued parts for deployments.
• Effectively delegate tasks to peer staff on system projects.
• Share expertise with internal and external stakeholders on new products for local markets.
• Interpret and apply wiring diagrams proficiently across various locations.
• Educate local customers on basic game functionality.QualificationsEducation Required
  • High School diploma or equivalent required.
  • Technical or I.T. related training or education is a plus.Experience Required
    • Electronics, repair, field, or related industry experience.
    • Slots and gaming technical experience.Skills Required
      • Must be computer literate and have documented technical experience.
      • Knowledge and understanding of AC/DC fundamentals.
      • Ability, flexibility, and willingness to work varied shifts, overtime, and travel to client sites as needed.
      • Must be able to lift 50 pounds and have ability to work actively for entirety of shift.
      • Ability to read and follow policies, procedures, and safety guidelines.
      • Must be able to adapt to various jurisdictions and interface with compliance officers.Keys to Success
        • Building collaborative relationships
        • Decision making
        • Drive results
        • Foster innovation
        • Personal energy
        • Self-leadershipIGT is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve, creating a fair and inclusive culture that enables all our employees to feel valued, respected and engaged. IGT is an equal opportunity employer. We provide equal opportunities without regard to sex, race, color, religion, age, national origin or ancestry, disability, veteran status, sexual orientation, genetic information, gender identity or expression, and any other personal attributes protected by federal, state, or other laws. We thank all applicants for applying; however, only those selected to interview will be contacted.At IGT, we consider a wide range of factors in determining compensation, including background, skills, experience, and work location. These factors can cause your compensation to vary. The estimated starting compensation range is $21/hr - $25/hr. The actual pay offered may end up being higher or lower. The Company will comply with all local pay requirements and collective bargaining agreements, where applicable.Base pay is only one part of our Total Rewards program. Sales roles may be eligible for commission payments, while other roles are eligible for discretionary bonuses. In addition, we offer employees a 401(k) Savings Plan with Company contributions, health, dental, and vision insurance, life, accident, and disability insurance, tuition reimbursement, paid time off, wellness programs, and identity theft insurance. Note: programs are subject to eligibility requirements.All IGT employees have a role in information security. Annual training will be assigned and required as appropriate.
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Keywords: International Game Technology, Washington DC , Field Service Technician II, IT / Software / Systems , Washington, DC