Customer Success Manager II
Company: ChurnZero, Inc
Location: Washington
Posted on: March 1, 2025
Job Description:
Calling all Customer Success Managers! ChurnZero is looking for
a passionate, results-oriented individual to join our award-winning
team. In this role, you'll learn and leverage an industry-leading
customer growth platform to empower customers to increase revenue
and retention, accelerate their impact, and deliver the best
possible experience to their customers. Led by Chief Customer and
Product Officer Abby Hammer, one of 2024's Top CS Strategists,
you'll have a career-defining opportunity to join a team named 'Top
Customer Success Team of 2024' and consistently celebrated for
excellence in customer value and partnership by SIIA CODiE,
Appealie Awards, and Customer Success Collective. Join the
ChurnZero customer success team and become an integral part of the
journey.Job Title: Customer Success Manager II
Classification: Exempt
Reports to: Manager, Customer Success
Location: Remote, US-based
Target Salary: $92,500 annual base salary + 20% quarterly
variableResponsibilities:
- Manage and grow relationships with accounts by acting as the
customer's strategic business advisor
- Deduct key objectives and recommend action plans that promote
joint accountability and long-term success across the entire
customer journey
- Establish long-term relationships with POCs and other key
stakeholders to drive outcomes that contribute to mutual
success
- Develop complex renewal strategies and negotiations that aim to
achieve mutual benefits for both the customer and for
ChurnZero
- Build a strong pipeline of expansion opportunities by having
value discussions within customers' CX teams as well as other
business units
- Adopt a data-driven approach to increasing product adoption
through various enablement strategies, technical product knowledge
and thought-leadership
- Ensure customer satisfaction by proactively addressing any
issues or concerns
- Collaborate with sales and other teams to drive revenue
growth
- Accurately and consistently forecast individual commercial
performance and provide regular reports on account performance and
customer feedback
- Strategic use of tools/processes to proactively anticipate and
mitigate churn-risk or other obstacles that contribute to the
customer's success
- Actively participate in the ChurnZero customer community as
well as attend/host local ChurnZero eventsQualifications:
- Minimum of 4-6 years proven experience in customer success or
account management
- Experience with CSPs (strong preference for ChurnZero) and CRMs
(Salesforce, Hubspot, etc)
- Ability to use time productively and efficiently using the
tools and resources available
- Strong communication and negotiation skills
- Ability to think strategically and identify revenue growth
opportunities
- Energetic and self-motivated; a team player who is also a
proactive and creative problem solver
- Ability to work independently and manage a large portfolio of
large accounts
- Bachelor's degree or equivalent experience in a related
fieldAbout ChurnZeroChurnZero is the AI-powered platform and
partner for customer growth, engineered for customer teams to
deliver more recurring revenue and customer value at scale.
ChurnZero's customer growth software connects proprietary Customer
Success AI, analysis, and automation to the customer experience,
enabling personalized in-app communication, advanced health
scoring, actionable reporting, accurate revenue forecasting, and
scalability across every stage of team maturity. ChurnZero's team
prides itself on being a top-rated partner, consultant, and coach
to customer teams worldwide. Founded in 2015, ChurnZero is a
remote-first company with headquarters in Washington, D.C.
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Keywords: ChurnZero, Inc, Washington DC , Customer Success Manager II, Executive , Washington, DC
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