HNAS Senior Business Systems Analyst
Company: Highmark Health
Location: Washington
Posted on: March 1, 2025
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Job Description:
****Company :****Highmark Inc.****Job Description :******JOB
SUMMARY**This job supports one or more analytical aspects of the
application product life cycle, including capability enablement
with cross-team dependencies within a product scope. Uses
significant judgement and discretion to collaborate with customers
on complex issues in order to understand capability needs, gather
project specifications, create business cases and cost sheet
analysis, translate high-level business needs into detailed
requirements for new capabilities (and change request/enhancements
on existing capabilities), analyze data to determine business
problems, trends, or opportunities for process improvements,
create/execute test cases, provide root cause analysis and
corrective action plan, verify delivery of customer needs, and
ensure quality delivery. Also responsible for identification,
documentation, and resolution of risks, defects and issues.
Analyzes market trends for competitive insight to correlate into
business value statements. Uses functional and organizational
knowledge to mentor Associate and Intermediate Business Systems
Analysts. Leads project teams or actively participate as subject
matter expert (SME) on moderately complex projects (which are cross
functional, with potential regulatory risk exposure, customer
service & financial impacts ). Acts as face to the customer.
Resolves very complex issues (may involve multiple systems) while
understanding potential regulatory risk exposure and customer
service & financial impacts. Acts as a SME on how moderately
complex new enhancements/applications are developed using advanced
level of understanding of end-to-end process and clear
understanding of potential integration issues. Requires advanced
level of understanding the end systems impact of changes across
multiple/diverse systems (including regulatory risk exposure,
customer service & financialimpacts). **ESSENTIAL
RESPONSIBILITIES*** Take a lead role with customers, Software
Engineers, Architects, Capability Managers, and other team members
to capture capability needs and drive quality business solutions on
complex issues. Create and maintain deliverables such as business
vision, requirements, testing plan, testing schedule, testing
scenarios, testing outcomes, user task analysis, wire framing,
usability testing, personalization to different clients, and user
interface design.* Participate in the full software development
life cycle by actively taking a lead role on agile scrum teams in
various roles, including, but not limited to, Scrum Master,
Business Technical Analyst, User Interface designer, Capability
Manager, or Tester, based upon experience and need.* Provide
required business and/or subject matter expertise for both project
and production related activities on complex issues, including new
strategic programs or initiatives impacting current and existing
systems.* Ensure compliance for required standards and all
necessary approvals have been obtained throughout the project
lifecycle.* Interface with the business areas, customers, partners,
vendors, technical staff and project teams to drive value, return
on investments and innovative solutions. This includes providing
alternative solutions, including vendor solution acquisitions, with
maximum benefits while reducing cost (e.g. cost benefit analysis,
pros/cons of solutions).* Take lead role in supporting various
aspects of requirements testing (e.g. testing plan, scenarios,
documentation, defect management) to ensure minimal production
defects are realized and completing analysis of the results tying
back to customer impacts. * Communicate in an exemplary manner with
team members, customers, partners and management, including
assisting with or conducting requirement walkthroughs and sprint
reviews, reporting project status, enabling vendor solutions and
providing accurate and concise documentation.* Provide thought
leadership and strategic direction in Product and Technology
Solutions.* Other duties as assigned.**EDUCATION****Required***
Bachelor's Degree in Business Management, Information Technology,
Information Systems, or related field**Substitutions***
None**Preferred*** None**EXPERIENCE****Required*** 5 - 7 years in
IS/IT**Preferred*** 3 - 5 years in Lean/Six Sigma* 3 - 5 years in
the Health Insurance Industry* 3 - 5 years in the Healthcare
Industry**LICENSES AND CERTIFICATIONS****Required***
None**Preferred*** Information Technology Infrastructure Library
(ITIL)* The Open Framework Group (TOGAF)* Six Sigma* Project
Management Professional (PMP)**SKILLS*** Analytical Skills*
Problem-Solving* Communication Skills* Report Writing* SQL* Project
Management* Customer Service* Leadership* Agile Methodolgy* Agile
Project Management**Language (Other than English)**None **Travel
Required**0% - 25%**PHYSICAL, MENTAL DEMANDS and WORKING
CONDITIONS****Position Type**Office-BasedTeaches / trains others
regularlyRarelyTravel regularly from the office to various work
sites or from site-to-siteOccasionallyWorks primarily out-of-the
office selling products/services (sales employees)NeverPhysical
work site required YesLifting: up to 10 poundsRarelyLifting: 10 to
25 poundsRarelyLifting: 25 to 50 poundsRarely***Disclaimer:** The
job description has been designed to indicate the general nature
and essential duties and responsibilities of work performed by
employees within this job title. It may not contain a comprehensive
inventory of all duties, responsibilities, and qualifications
required of employees to do this job.****Compliance Requirement:**
This position adheres to the ethical and legal standards and
behavioral expectations as set forth in the code of business
conduct and company policies.**As a component of job
responsibilities, employees may have access to covered information,
cardholder data, or other confidential customer information that
must be protected at all times. In connection with this, all
employees must comply with both the Health Insurance Portability
Accountability Act of 1996 (HIPAA) as described in the Notice of
Privacy Practices and Privacy Policies and Procedures as well as
all data security guidelines established within the Company's
Handbook of Privacy Policies and Practices and Information Security
Policy. Furthermore, it is every employee's responsibility to
comply with the company's Code of Business Conduct. This includes
but is not limited to adherence to applicable federal and state
laws, rules, and regulations as well as company policies and
training requirements.* **Pay Range Minimum:**$67,500.00**Pay Range
Maximum:**$126,000.00*Base pay is determined by a variety of
factors including a candidate's qualifications, experience, and
expected contributions, as well as internal peer equity, market,
and business considerations. The displayed salary range does not
reflect any geographic differential Highmark may apply for certain
locations based upon comparative markets.* Highmark Health and its
affiliates prohibit discrimination against qualified individuals
based on their status as protected veterans or individuals with
disabilities and prohibit discrimination against all individuals
based on any category protected by applicable federal, state, or
local law.We endeavor to make this site accessible to any and all
users. If you would like to contact us regarding the accessibility
of our website or need assistance completing the application
process, please contact the email below.For accommodation requests,
please contact HR Services Online at HRServices@highmarkhealth.org
Highmark Health is a national, blended health organization that
includes one of America's largest Blue Cross Blue Shield insurers
and a growing regional hospital and physician network.Based in
Pittsburgh, Pa., Highmark Health's 35,000 employees serve millions
of customers
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Keywords: Highmark Health, Washington DC , HNAS Senior Business Systems Analyst, Professions , Washington, DC
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