Customer Service Representative

Company: Chesterfield County, VA
Location: Chesterfield
Posted on: April 4, 2025

Job Description:

Minimum Qualifications

High school diploma or GED and one year of secretarial and/or telephone customer service experience; or an equivalent combination of training and experience. Ability to apply good knowledge of business English, spelling, punctuation, grammar and math; knowledge of office procedures, methods and practices. Proficiency in handling multiple incoming phone lines. Proficiency using automated office systems and software, especially MS Office products. Skill in developing and maintaining effective working relationships with internal and external customers. Pre-employment drug testing, FBI criminal background check and education/degree verification required.

Duties

Responsibilities include serving as the primary telephone point of contact for incoming calls to the department to include answering, screening and directing incoming calls to proper staff. This includes retrieving voice mail messages and logging them into an Excel spreadsheet. Produce Letters of Inquiry/Ten-day notices for Written Determinations in Word and file them in the Accela system. Locate, research, and send rezoning cases, variances, subdivision plans, and site plans to external and internal customers as requested. Retrieve paper copies of subdivision plats and site plans, log them into an Excel spreadsheet, and deliver them to the Plans Review Team. Perform other work as required.

This position is a part of an approved Career Development Plan (CDP) and offers career progression opportunities and salary incentives, as funding permits, based on performance, qualifications, and experience.

Shift

Monday - Friday; 8:30 a.m. - 5:00 p.m.

Work Location

Planning

Keywords: Chesterfield County, VA, Washington DC , Customer Service Representative, Hospitality & Tourism , Chesterfield, DC