Customer Service Representative

Company: Lancaster Plumbing, Heating, Cooling & Electrical
Location: East Petersburg
Posted on: April 3, 2025

Job Description:

Description

Join our reputable home service company and be part of a team that values exceptional customer experiences and employee growth!

Why You'll Love This Role:

* Competitive Weekly Pay - Plus bonus potential
* Work-Life Balance - Hybrid schedule: 3 days from home, 2 days in the office
* 401(k) Retirement Plan - Up to 4% company match
* Medical Insurance - Starts the 1st of the month after your start date
* Paid Training & 1:1 Coaching - Ongoing support from your manager
* Generous Paid Time Off - 48+ hours accrued in your first year
* Paid Holidays - Enjoy 6 paid days off
* Company Swag - Represent the team with pride
* NEXSTAR Training & Coaching - Access world-class industry expertise
* Team-Focused Work Environment - Collaborate with a supportive and skilled team
* Fun & Engaging Culture - Enjoy annual company family picnics, team events, and even the occasional office Nerf battle
* Dog-Friendly Office - Spend your workdays with furry friends by your side
* Community Commitment - We take pride in serving our customers and giving back locally

Your Impact as a Customer Service Representative:

* Provide top-notch customer service via phone, text, and email
* Resolve customer inquiries efficiently and professionally
* Keep accurate records of interactions and transactions
* Collaborate with team members and management
* Process payments and assist with basic product/service questions

What We're Looking For:

* Full-time availability (Monday-Friday), with the ability to cover a limited on-call schedule
* Excellent communication and problem-solving skills
* Calm and professional demeanor under pressure
* Self-motivated, tech-savvy, and a strong team player
* Ambitious and eager to learn

Bonus Points If You:

* Have previous customer service experience
* Enjoy working in a fast-paced, supportive environment
* Have a positive, solution-focused attitude

Ready to Join Us?

We're looking for driven, customer-focused individuals who want to grow with us. Apply today and become part of a team that supports and rewards your success!

Keywords: Lancaster Plumbing, Heating, Cooling & Electrical, Washington DC , Customer Service Representative, Hospitality & Tourism , East Petersburg, DC