Inbound Customer Service Representative

Company: Overseas Adventure Travel
Location: Washington
Posted on: March 18, 2025

Job Description:

Grand Circle Corporation is hiring REMOTE Traveler Support Counselors to join our April 14th, 2025 class. As a Traveler Support Counselor, you will be responsible for providing excellent customer service and support to our travelers.Why Work With Us?

• Competitive Hourly Rate
• Strong PTO package - 16 days and accruing more each year
• 11 Paid holidays throughout the year
• 401(K) with Company Match
• Dreaming of Travel? 50% off GCC Travel PackagesResponsibilities
  • Manage inbound service calls; assisting customers with making reservation changes, educating them on tour itineraries, processing payments, and responding to inquiries.
  • Advise, book, and update airline reservations as necessary using code-based software.
  • Communicate comprehensive information to travelers, including details about our products and policies.
  • Compete individually while maintaining a positive team spirit.
  • Demonstrate the ability to balance company values, key result areas (KRAs), and performance goals.Qualifications
    • 2+ years of experience working in a call center environment.
    • 2+ years of remote experience required.
    • Experience working in the travel industry is a plus!
    • Ability to multi-task and navigate multiple computer systems.
    • High attention to detail.
    • Positive attitude and flexibility.Remote Work Requirements:
      • Must have hardwired internet (cannot use Wi-Fi).This position is remote and requires candidates to be located in one of the following states: Alabama, Alaska, Arizona, Colorado, Florida, Georgia, Nevada, North Carolina, Oregon, South Carolina, Texas, Utah, Virginia, Washington.
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Keywords: Overseas Adventure Travel, Washington DC , Inbound Customer Service Representative, Hospitality & Tourism , Washington, DC