Shift Manager

Company: Paul Bakery Cafe
Location: Washington
Posted on: March 21, 2025

Job Description:

Position SummaryThe Shift Manager is responsible for assisting the General Manager with executing the store operations during their scheduled shifts. The Shift Manager delegates tasks with team members to ensure that they are maintaining Paul BRM Customer Service Standards as well as carrying out all operating policies and standards.Position Tasks

• Delivers optimal customer service to all customers by connecting with the customer and discovering and responding to their needs.
• Assists in ensuring a safe working environment throughout the facility for all employees.
• Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards.
• Assists in monitoring employee (Barista and Cook) productivity and provides suggestions for increased service or productivity.
• Responsible for the supervision of day-to-day activities of subordinates and assigns responsibility for specific work or functional activities as directed by on-site management.
• Follows health, safety, and sanitation guidelines for all products.
• Performs day-to-day assignments in addition to supervision duties.
• Communicates effectively with the General Manager and Management Team regarding all matters as needed.
• Other duties as assigned by management.Qualifications/Requirements
• High school Diploma or GED.
• 1-2 years of Customer service experience in a retail or restaurant environment.
• Minimum 6 months of experience in a position that required meeting operating policies and standards that included, but are not limited to, quality beverages and food products, store safety, etc.
• Ability to read, write, and speak English proficiently.
• Prepare and coach the preparation of food and beverages to standard recipes or customized for customers, including recipe changes such as temperature, quantity of ingredients, or substituted ingredients.
• Strong communication and interpersonal skills with the ability to work across functional groups in a positive and collaborative manner.
• Ability to handle large work volumes requiring a high degree of accuracy and be highly organized.
• Detail-oriented and strong work ethic.
• Ability to set and handle multiple priorities, adapt to changing situations quickly, follow instructions, schedules, and timelines.
• Able to work in a fast-paced, challenging environment.
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Keywords: Paul Bakery Cafe, Washington DC , Shift Manager, Executive , Washington, DC