Senior Customer Success Manager Engineering Customer Success Operations Sales Redmond, WA
Company: Nomad Go, Inc
Location: Washington
Posted on: March 4, 2025
Job Description:
Candidates with relevant experience are encouraged to send their
resumes to jobs@nomad-go.com. Thank you for your
interest!PostedJanuary 27, 2025Senior Customer Success
ManagerCompany OverviewSince the dawn of time people have used
their fingers to count inventory - a method that's slow,
error-prone, and mind-numbingly boring. At NomadGo we are on a
mission to transform supply chains by providing unparalleled
inventory visibility to brands in retail, foodservice, logistics,
and grocery. By harnessing the power of AI, computer vision, and
augmented reality, NomadGo enables automated inventory counts and
powers supply chain decision making. Our Spatial AI technology
instantly counts any inventory items with the scan of a smartphone
or tablet. Trusted by some of the largest companies in the world,
our solution saves time, reduces costs, improves revenues, and
delights employees with a video game-like experience. Founded in
2016, NomadGo is a venture-backed company based in Redmond, WA.Work
hands-on with the latest cutting-edge technology to build a SaaS
product for the world's best brands as NomadGo's Senior Customer
Success Manager. This role is the perfect opportunity for someone
who can provide ongoing support to our clients. The candidate will
be expected to build relationships with enterprise level customers
while also successfully implementing the NomadGo platform. The
Senior Customer Success Manager's responsibilities include
supporting the Sales Team as customers transition from prospect
into a customer and managing a customer success manager team in the
Foodservice vertical. This will include building close client
relationships that start with scoping the project, working with
sales to solution engagements and ensure the implementation and
adoption of the technology. Ultimately, you will work directly with
clients to help solve their inventory management problems and
ensure their satisfaction. You will also work closely with other
NomadGo Teams to ensure customer questions and concerns are
addressed in a timely manner. As a team leader, this role will
provide coaching and mentoring to team members and ensures all
aspects of client projects are proactively and effectively
managed.Key Responsibilities
- Lead and guide team members, fostering a culture of
collaboration and continuous improvement
- Develop and implement strategies to enhance team skills and
capabilities, ensuring the team stays current with industry best
practices.
- Participate in the recruitment and selection process, ensuring
the team grows with skilled and motivated members
- Develop customer deployment plan and manage all aspects of
project, including on-boarding and implementation
- Process and track milestones for the clients and NomadGo team
to work toward
- Develop a deep understanding of customers, their inventory
environments and products
- Identify and direct customers to current product solutions to
satisfy their inventory count needs
- Assist customers with setting up, training and navigating SaaS
inventory solution
- Promote the value of the NomadGo METAshelf
- Promote value through customer experience
- Assist in development and implementation of change management
strategy including training courses and educational materials
- Review customer complaints and concerns and seek to improve the
customer experience
- Collaborate with project members across different teams to
provide comprehensive support in achieving project objectives
- Conduct lab & field testing as applicable to assess the
accuracy of app and inventory solutions
- Perform on-site troubleshooting to diagnose and report user
issues directly to our product and development teamsRequirements
- Educational Background: Bachelor of Arts or Science, preferably
MBA or equivalent experience and education
- Experience:
- 7+ years' proven work experience as a Customer Success Manager
or similar role, including managing team leadership
responsibilities
- Experience working with SaaS product and promoting value
through customer experience
- Responsible for ensuring data accuracy and proper product
configuration to enable technology across customer network
- Drive the model creation and refinement process, including data
capture and on-going model testing.
- Skills:
- Exceptional ability to communicate and foster positive business
relationships
- Accountability and personal organization are essential
- Experience in managing a diverse group and training each
according to company standards
- Strong multi-tasking skills with a keen attention to
detail
- Passion for bringing clarity to complex and ambiguous
scenarios
- Excellent written and verbal communication skills
- Ability to problem solve and pivot quickly
- Curiosity and has the desire to learn new technologies
- Ability to multi-task and project manage complex projects /
workstreams
- Experience working with or supporting the retail, food
services, or grocery industries is preferred
- Location: Must be able to work on-site at our office in
Redmond, WA. We believe creative work and great ideas come from
face-to-face interactions. This is a role that requires frequent
in-store visits to customer sites. Candidates must be prepared and
willing to work on-site with regional and national business travel
to our customer locations, not anticipated to be more than
20%.
- Salary Range and Benefits
- $120,000 - $150,000 depending on experience
- Equity
- Paid Time Off
- 11 paid holidays
- Employee Assistance program
- Basic Life and Accidental Death and Dismemberment
- Fully covered medical, dental and vision benefits for
employeesWhy Join NomadGo:At NomadGo our goal is to provide the
world's most innovative and valuable inventory product for our
customers, while also creating a welcoming and safe environment
where people can do their best work. We offer a dynamic and
innovative work environment where your contributions will have a
direct and visible impact. This is your opportunity to join a
fast-growing company and contribute to shaping the future of
Spatial AI-powered solutions.Company Values
- Innovation and Curiosity Is Our Core
- We Are All Customer Success
- We Want To Make People's Lives Better
- We Strive for Profitability
- Be Transparent With Kindness
- Do What You Say You're Going To Do
- We Embrace Diversity to Inspire Fresh Ideas and
Perspectives
- Think Big!We are excited to meet individuals who are passionate
and eager to contribute to the success of our mission. If you are
driven, creative, and thrive in a start-up environment, we'd love
to hear from you!Pay TransparencyThe annual base salary for this
position based in the United States is detailed above. The salary
range is an estimate, and the actual salary may vary based on Nomad
Go's compensation practices, job related skills, depth of
experience, relevant certifications and training, in addition to
geographic location. Based on the factors above, Nomad Go utilizes
the full width of the range. In addition to the salary range, U.S
employees are eligible for a stock option grant and to participate
in the company's standard benefit programs, which currently include
medical, dental and vision coverage, 401(k) participation, paid
time off and certain leaves of absence.Equal Opportunity, Diversity
and InclusionNomadGo is committed to building and fostering an
inclusive and diverse workforce. We believe diversity in all its
forms - gender, age, nationality, culture, religious belief and
sexual orientation - enriches the workplace. It creates
opportunities for people to express their individual and collective
talent and helps foster our ability to adapt to a changing world.
As an equal opportunity employer, we celebrate diversity and
prohibit discrimination based on race, ethnicity, religion, gender
identity or expression, sexual orientation, age, marital or family
status, veteran status, disability, or any other characteristic
protected by law. It is our policy to provide equal employment
opportunities to all employees and applicants without regard to
race, color, religion, sex, national origin, age, disability, or
genetic information. This policy applies to all terms, conditions,
and privileges of employment, including hiring, promotion,
compensation, benefits, training, and termination.
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Keywords: Nomad Go, Inc, Washington DC , Senior Customer Success Manager Engineering Customer Success Operations Sales Redmond, WA, Executive , Washington, DC
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