Assistant Director, Training Systems - JFNA

Company: The Jewish Federations of North America
Location: Washington
Posted on: February 17, 2025

Job Description:

Department: Public Affairs - Washington, DC OfficeReports to: Director, Programs and Training, Center on Aging, Trauma, and Holocaust Survivor CareLocation: Washington, DC, New York City, NY, or RemoteJob Type: Full-Time (Hybrid or Fully Remote)Organization Overview:The Jewish Federations of North America ("JFNA") consist of 146 Jewish Federations and dozens of Network communities which collectively raise and distribute more than $3 billion annually to support flourishing Jewish life and the needs of the Jewish people in their home communities and around the world.The Center on Aging, Trauma, and Holocaust Survivor Care ("Center"), housed within JFNA, is a leading voice in the U.S. on the person-centered, trauma informed (PCTI) approach and support services for Holocaust survivors, diverse older adults with a history of trauma (e.g., immigrants, veterans, LGBTQ+ individuals), and their family caregivers.Position Summary:The Center will launch its first online, asynchronous learning experience in the winter of 2025 titled, Person-Centered, Trauma-Informed Essentials for Aging Services. This course includes six hours of content composed of readings, videos, and exercises which include group discussions, reflections, scenarios, evaluations, and knowledge assessments.Key Responsibilities:Management & Oversight:

• Strategic Planning: Collaborate across teams to provide strategic guidance on the direction and growth of the Center's educational programs and training initiatives.
• Project Management: Develop and implement workplans, timelines, and staff assignments for the online course.
• Financial Oversight: Create and manage the course's budget, invoicing, and other finances.
• Supervision: Recruit, hire, collaborate with, and oversee vendors/consultants working on the course.
• Operations: Develop and implement standard operating procedures (SOP) for the course.
• Manage Learner Enrollments: Oversee and streamline the enrollment process.
• Monitor Learner Progress: Track learner progress and assist with timely course completion.
• Automate Communications: Develop and manage automated emails for registration, engagement, and course completion.
• Certification Tracking: Develop and maintain systems for tracking Continuing Education (CE) awards.Learner Support:
  • Technical Assistance: Respond promptly and empathetically to learner technical requests and issues.
  • Support Systems: Develop and maintain support systems to manage and resolve learner inquiries efficiently.
  • Escalation Protocols: Establish escalation paths for resolving complex learner issues.
  • Partner Communication: Collaborate with organizational partners to handle registration requests.Course Management:
    • Content Updates: Identify and implement updates to content in coordination with Center researchers.
    • Course Maintenance: Implement course updates in the LMS.
    • Quality Assurance: Regularly review courses for consistency and compliance.
    • Content Protection: Work in consultation with colleagues to copyright the course.Reporting & Analytics:
      • Learner Engagement: Monitor and report on learner engagement.
      • Performance Metrics: Prepare and present detailed reports on key performance indicators (KPIs).
      • Grant Compliance: Compile data and insights for grant reporting.Qualifications:
        • 5+ years of relevant experience
        • Experience in LMS administration (preferably Eurekos) and Salesforce.
        • Proficiency in Microsoft Office Suite
        • Knowledge about best practices in adult online education
        • Strong organizational and communication skills
        • Interest in aging and trauma and a commitment to helping Holocaust survivors and older adults with a history of trauma.Compensation and Benefits:JFNA offers a comprehensive benefits package including medical, dental, vision, FSA, and a defined contribution plan.Salary Range: $70,000 - $80,000To Apply:Please send a cover letter, resume, one writing sample (no more than 3 pages), and contact information for three references to Aging@JewishFederations.org.As an Equal Opportunity/Affirmative Action Employer, JFNA celebrates and welcomes people of all identities and backgrounds.
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Keywords: The Jewish Federations of North America, Washington DC , Assistant Director, Training Systems - JFNA, Executive , Washington, DC