ServiceNow Engineer

Company: University of Maryland
Location: College Park
Posted on: March 1, 2025

Job Description:

The ServiceNow Engineer within the Division of Information Technology (DIT) at the University of Maryland, College Park, supports the configuration, development, and maintenance of the ServiceNow platform. The position supports all implemented modules including Incident Management, Problem Management, Change Management, Service Catalog, Customer Portals, Knowledge Management, CMDB, Hardware Asset Management, and Customer Service Management.

Make sure to read the full description below, and please apply immediately if you are confident you meet all the requirements.



Primary responsibilities for this position:

* Customize and configure ServiceNow using the platform's built-in features, such as UI policies, business rules, data policies, and client scripts.

* Leverage the ServiceNow platform's out-of-the-box functionalities and modify them as necessary to meet specific business requirements.

* Work closely with business stakeholders to understand their requirements to design easy-to-use solutions.

* Analyze business problems and translate them into technical designs that leverage the capabilities of the ServiceNow platform.

* Maintain documentation of technical designs, development activities, and configuration changes.

* Stay updated with the latest ServiceNow features, releases, and industry trends to recommend and implement improvements.



Physical Demands:

* Work is performed in an office environment and requires the ability to operate standard office equipment and keyboards. Must have the ability to walk short distances, and/or drive a vehicle to deliver and pick up materials

* Some evening and weekend work might be required.



Preferences:

* 2+ years of experience administering or developing within a large scale implementation of ServiceNow.

* Experience in Java, Java Script and HTML.

* Higher Education Industry Experience.

* Skill in oral and written communication.

* Skill in the use of Google Office products.

* Ability to perform multiple tasks, set priorities, and meet deadlines.

* Ability to multitask while demonstrating a commitment to customer service and sensitivity to a culturally and ethnically diverse community.

* Demonstrate platform capabilities to show what is.



Licenses/ Certifications: N/A



Minimum Qualifications

* Education: Bachelor's degree from an accredited college or university.
* Experience: Two (2) years of professional experience implementing and managing enterprise solutions.



Other:

* Additional work experience as defined above may be substituted on a year for year basis for up to four (4) years of the required education.

* Strong written and oral communication skills.
* Knowledge of applications support, servers, storage, workstations, middleware, private and public clouds, and the physical facilities that support applications and business processes.
* Ability to follow directions from more senior team members but also able to work independently.
* Ability to effectively manage workload and deliver assignments on time.
* Skilled in the use of office productivity software such as Office 365 or Google Workspaces.



Additional Job Details

* Required Application Materials: Resume, Cover Letter, List of References

* Best Consideration Date: 03/13/2025 (Open Until Filled: Yes)

* Salary Range: $120,000-$144,000

* Please apply at: https://umd.wd1.myworkdayjobs.com/en-US/UMCP/details/ServiceNow-Engineer_JR100968-1?q=JR100968



Essential Position: This position is considered essential and may be required to work at the normal work location or an alternative location during a major catastrophic event, weather emergency, or other operational emergency to help maintain the continuity of University services.



Visa Sponsorship Information:

* DIT will not sponsor the successful candidate for work authorization in the United States now or in the future.

* F1 STEM OPT support is not available for this position.



Job Risks: Not Applicable to This Position



Financial Disclosure Required:No. For more information on Financial Disclosure, please visit Maryland's State Ethics Commission website.



Department: DIT-EE-Platform Services



Worker Sub-Type: Staff Regular



Benefits Summary: For more information on Staff Contractual CII benefits, select this link .



Background Checks: Offers of employment are contingent on completion of a background check. Information reported by the background check will not automatically disqualify anyone from employment. Before any adverse decision, the finalist will have an opportunity to provide information to the University regarding disclosable background check information. The University reserves the right to rescind the offer of employment or otherwise decline or terminate employment if the information reported by the background check is deemed incompatible with the position, regardless of when the background check is completed.



Employment Eligibility: The successful candidate must complete employment eligibility verification (on Form I-9) by presenting documents that establish identity and work authorization within the timeframe required by federal immigration law, and where applicable, to demonstrate renewed employment authorization. Failure to complete employment eligibility verification or reverification within the timeframe set forth by law may result in suspension or termination of employment.



EEO/AA Statement: The University of Maryland, College Park is an Equal Opportunity/Affirmative Action Employer; all qualified applicants, including veterans and people with disabilities, will receive consideration for employment. UMD is actively engaged in recruiting, hiring, and promoting underrepresented communities. Please read the entire University of Maryland Equal Employment Opportunity and Affirmative Action Statement of Policy. Women, Minorities, Disabled, Veterans, and LGBTQ+ Welcome!



Diversity Statement: The University of Maryland, College Park, an equal opportunity/affirmative action employer, complies with all applicable federal and state laws and regulations regarding nondiscrimination and affirmative action; all qualified applicants will receive consideration for employment. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, religion, sex, national origin, physical or mental disability, protected veteran status, age, gender identity or expression, sexual orientation, creed, marital status, political affiliation, personal appearance, or on the basis of rights secured by the First Amendment, in all aspects of employment, educational programs and activities, and admissions.



Title IX Non-Discrimination Notice: The University of Maryland (UMD) does not discriminate on the basis of sex, gender identity or expression, sexual orientation, race, color religion, national origin, ethnicity, physical or mental disability, protected veteran status, age, genetic information or any other characteristic protected by law in its programs and activities. Specifically, Title IX prohibits discrimination on the basis of sex in UMD programs and activities, including with respect to admission and employment.

Keywords: University of Maryland, Washington DC , ServiceNow Engineer, Engineering , College Park, DC