Deskside Support Technician (Secret Clearance)
Company: ALTA IT Services
Location: Washington
Posted on: March 17, 2025
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Job Description:
Deskside Support Technician
Do not wait to apply after reading this description a high
application volume is expected for this opportunity.
Washington DC, but will move to Merrifield, VA eventually (100%
onsite)
Active Secret Clearance is required to start
$39-40/hr W2
The program provides a range of IT services, including help desk,
deskside support, Windows workstation engineering and maintenance,
managed print services, ITSM, Active Directory services, and video
conferencing, among others.
Required Education & Experience:
--- High School diploma with 5+ years of prior relevant
experience
--- Customer service-focused attitude
--- Current Secret clearance
--- Ability to maintain a Secret clearance
--- Past experience providing IT (Tier II) support in a Windows
office environment
--- Excellent written and verbal communication skills
--- Use of an ITSM ticketing system
The types of work a candidate for these positions should expect to
perform include but aren't limited to the following:
--- Deskside support for any user where a ticket has been
dispatched from the Service Desk or identified by the on-site user
base
--- Break/Fix support for government provided end-user computer
devices, such as replacing hard drives or batteries which fail
--- Installation of specialty software which is not already
packaged in SCCM
--- Removal of devices from the network as directed by Security
--- Assess issues and diagnose problems with printers
--- Install printer toner
This position provides high-quality customer support. A key part of
the deskside support staff's job is interfacing with customers and
leaving the customer with his or her problem resolved, in a very
timely manner. As such, the ability to prioritize work based on
ticket and customer priority, the ability to communicate clearly
and effectively, and the ability to work across multiple building
in Washington without direct supervision are all critical to the
success of the individuals selected for these positions. Some
members of the deskside support staff will also provide technical
support to the senior management offices and senior leadership
offices within the Department of Justice. Due to the critical
importance of the work done in these offices, timely and
professional response to all incidents and service requests must be
achieved. This "white glove" service may sometimes require
after-hours support to be provided.
All work for the team will be tracked in a ticketing system. The
ticketing system will be utilized to track performance with
negotiated service level agreements and to measure the
effectiveness of the staff. Staff members are responsible for
keeping tickets up to date at all times. The technology in use at
the Department includes Windows 10 laptops and desktops, Microsoft
Office tools, email using Microsoft Exchange and Outlook, and other
typical tools. Experience working on and resolving issues with this
type of office IT environment, is a must!
Desired Requirements:
Past experience with Department of Justice components
#M2
Ref: #850-Rockville (ALTA IT)
Keywords: ALTA IT Services, Washington DC , Deskside Support Technician (Secret Clearance), Professions , Washington, DC
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here to apply!
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