Customer Support Analyst

Company: VirtualVocations
Location: Washington
Posted on: February 3, 2025

Job Description:

A company is looking for a Customer Support Solutions Analyst - Financial.

Key Responsibilities

Provide exceptional customer support for application administration and configuration issues
Develop a thorough understanding of cloud-based software to aid long-term care processes
Resolve technical issues through log analysis, research, and collaboration with the team

Required Qualifications

Secondary Degree in Progress or Completed
Understanding of business processes in long-term care or medical facilities
Experience supporting and troubleshooting web-based software applications
Familiarity with diagnostic tools for resolving customer issues is preferred
High level of customer focus and empathy

Keywords: VirtualVocations, Washington DC , Customer Support Analyst, Professions , Washington, DC

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