Service Department Manager - Commercial Electrical

Company: Cogent Talent Solutions
Location: Richmond
Posted on: February 2, 2025

Job Description:

Service ManagerRoles & ResponsibilitiesA Service Manager is a key figure for the commercial and industrial work that is not managed by a GC (General Contractor) and is responsible for overseeing the daily operations and ensuring the successful completion of service work (quote based-estimated per a proposal or T&M). Below are the core roles and responsibilities of the Service Manager.Reports to: Operations ManagerManagement Duties

• Scheduling and Work Coordination:

• Develops and manages the overall service work (quoted or T&M) schedule, coordinating with various trades and subcontractors.
• Adjusts schedules and timelines based on weather conditions, supply delivery, and other unforeseen delays.
• Prioritizes tasks and assigns duties to workers and subcontractors to ensure efficient resource utilization.
• Schedules daily work through Service-Dispatch Workorders (WO) in Foundation.
• Oversees the sequencing of construction activities to minimize downtime and ensure the logical progression of the project.
• Service Work Oversight and Execution:
  • Directs the day-to-day operational aspects of the crews doing service work.
  • Ensures that all work is executed in accordance with construction plans, specifications, and contract requirements.
  • Coordinates with the customer to review and monitor service work progress and alignment with set timelines.
  • Addresses and resolves any discrepancies or deviations from the work or project plans.
  • Quality Assurance:
    • Implements quality control programs to ensure compliance with quality standards.
    • Regularly inspects jobsite work for quality and adherence to specifications.
    • Identifies issues of non-compliance and takes corrective actions promptly.
    • Coordinates with third-party quality control inspectors for required inspections and compliance checks.
    • Safety and Compliance:
      • Establishes and enforces job site safety standards and protocols to ensure a safe work environment.
      • Monitors job site activities to ensure that workers comply with safety regulations and site-specific safety plans.
      • Conducts safety audits and reviews accident/incident reports to implement corrective measures.
      • Ensures that all required permits and legal notices are posted on the job site as per local, state, and federal regulations.
      • Communication and Stakeholder Engagement:
        • Serves as the primary liaison between the work site and clients.
        • Holds regular status meetings to keep all parties updated on project progress and issues.
        • Communicates effectively with subcontractors and suppliers to ensure timely delivery of materials and services.
        • Documents important events, decisions, and discussions to maintain a comprehensive project record.
        • Job Closure / Customer Billing:
          • Reviews completed work orders / service tickets for accuracy, making necessary adjustments and closing out in Foundation.
          • Generates customer billing statement.
          • Reviews closed out jobs against target margins vs. actual margins and reconciles variances.
          • Resource and Material Management:
            • Manages the procurement and allocation of materials, tools, and equipment necessary for service work or project activities.
            • Ensures the timely ordering and delivery of supplies to avoid any disruptions in the workflow.
            • Monitors inventory of materials and initiates reordering when necessary.
            • Supervises the use of machinery and equipment, scheduling maintenance, and repairs to avoid operational downtime.
            • Ensures accuracy of materials list on the Service-Dispatch WO.
            • Problem Solving and Decision Making:
              • Quickly addresses and resolves field-related issues as they arise to prevent service work or project delays.
              • Makes strategic decisions in the field when deviations from the plan occur.
              • Assesses risks and implements risk mitigation strategies.
              • Consults with architects, engineers, and other technical workers to ensure the service project conforms to all specifications.
              • Risk Assessment and Contingency Planning:
                • Assess potential risks and uncertainties associated with the project.
                • Incorporate contingencies to account for unforeseen scheduling or changes in work or project scope.
                • Develop risk mitigation strategies to minimize the impact of identified risks on project cost and schedule.
                • Budgeting and Cost Control:
                  • Work closely with service crews and other departments to ensure that project budgets are adhered to.
                  • Collaborate with finance and accounting departments to control costs.
                  • Oversees the efficient use of labor, materials, and equipment.
                  • Ensure that all machinery and equipment is maintained regularly.
                  • Oversees the management of change orders, ensuring that any changes in the project scope are necessary, justified, and documented.
                  • Documentation and Record Keeping:
                    • Prepare weekly service work plans and daily schedules.
                    • Maintain accurate records of all documents and correspondence related to each service job.
                    • Prepare detailed reports and analyses on service work activities.
                    • Submit Daily Reports and Daily Photos to Foundation.
                    • Document important conversations.
                    • Collaboration and Coordination:
                      • Collaborate with project manager, business coordinator, purchasing, materials management, and other team members.
                      • Communicate effectively with internal stakeholders to provide updates on project status.
                      • Foster a culture of collaboration, teamwork, and knowledge sharing.
                      • Perform Service Project kick-off meetings and post-completion reviews.
                      • Continuous Improvement:
                        • Stay informed about industry trends, market conditions, and regulatory changes.
                        • Seek opportunities for professional development and training.
                        • Implement process improvements and best practices.
                        • Strive to improve quality, efficiency, and overall execution of the service project.Estimating Duties
                        • Service Project Analysis:
                          • Develop bidding strategies.
                          • Review project documents to understand project requirements and scope.
                          • Analyze blueprints and technical documents to determine the quantity and types of materials, labor, and equipment needed.
                          • Conduct site visits and assessments.
                          • Ensure all aspects of bid are correct and competitive.
                          • Cost Estimation:
                            • Prepare accurate and detailed cost estimates for service quotes.
                            • Utilize estimating software and databases.
                            • Research market prices and obtain quotes from suppliers and subcontractors.
                            • Proposal Preparation:
                              • Develop comprehensive bid proposals in response to ITB or RFP from clients.
                              • Compile and organize all relevant information into a professional bid package.
                              • Ensure that bids are submitted in accordance with client requirements and deadlines.
                              • Proposal Review and Analysis:
                                • Review and analyze subcontractor and supplier proposals.
                                • Evaluate subcontractor qualifications, pricing, and past performance.As directed by the Owner:There will be periodic and varied duties requested/assigned in addition to the preceding Roles & Responsibilities.Salary: $80,000 - $90,000 a year#ZR
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Keywords: Cogent Talent Solutions, Washington DC , Service Department Manager - Commercial Electrical, Professions , Richmond, DC