Client Coordinator, Sales and Lead Conversion Specialist

Company: NOVA Concierge Medicine & Aesthetics
Location: Fairfax
Posted on: April 25, 2025

Job Description:

Job Title: Client Coordinator (Sales & Lead Conversion Specialist)
Location: NOVA Concierge Medicine & Aesthetics 3650 Joseph Siewick Dr., Ste. 308, Fairfax, VA 22033
Employment Type: Full-Time
Reports To: Spa Manager / OwnerPosition Overview:
NOVA Concierge Medicine & Aesthetics is seeking a dynamic, sales-driven Client Coordinator to join our luxury medical spa team. This role is critical to our growth, focusing on converting leads into booked appointments through exceptional phone sales skills and personalized client care. The ideal candidate is energetic, persuasive, and passionate about aesthetic medicine, ensuring every potential client receives a VIP experience that drives revenue.Key Responsibilities:
Lead Conversion & Sales Excellence
Call all new leads within 1 hour (goal!) to educate, answer questions, and secure consultations/appointments.
Follow up with pending leads via phone, email, and text to nurture relationships and close sales.
Track all interactions in CRM software (e.g., Mindbody, Zenoti, or similar).
Meet or exceed weekly booking and sales targets (performance-based incentives available).
Client Experience & Retention
Provide expert-level knowledge of medical spa services (Botox, fillers, lasers, etc.) to build trust and overcome objections.
Recommend add-on treatments or retail products to maximize client outcomes and revenue.
Handle inbound calls with polished professionalism, converting inquiries into appointments.
Manage cancellations/reschedules strategically to fill gaps and minimize lost revenue.Operations & Team Collaboration
Schedule appointments accurately in our booking system and confirm via text/email.
Process payments, packages, and memberships with 100% accuracy.
Maintain a luxe, organized front desk and retail area (first impressions matter!).
Assist with spa tours for walk-ins, showcasing premium services and promotions.Qualifications:
1+ years in sales, phone-based roles, or spa coordination (medical/aesthetic experience huge plus).
Proven closer Comfortable with high-volume outbound calls and converting leads.
Tech-savvy CRM, Excel, and booking systems (training provided if needed).
Exceptional communicator Warm, articulate, and professional.
Self-motivated Thrives in a fast-paced, goal-driven environment.
Flexible schedule (some evenings/weekends may be required).Why Join NOVA CMA?
Competitive hourly pay + bonuses (top performers earn more!).
Free/discounted aesthetic treatments (look as good as our clients!).
Growth opportunities Advance into senior sales, management, or aesthetics.
Luxury, high-end environment Work with cutting-edge tech and top-tier providers.
To Apply: Email your resume and a brief note on why you love sales + aesthetics to info@novacma.com.Compensation: This full-time position entry position offers a competitive hourly rate of $2427/hr.Required

Keywords: NOVA Concierge Medicine & Aesthetics, Washington DC , Client Coordinator, Sales and Lead Conversion Specialist, Other , Fairfax, DC