Conversation Designer (MSO)

Company: ALTA IT Services
Location: Vienna
Posted on: April 24, 2025

Job Description:

Job Title: Conversation Designer (MSO)

Remember to check your CV before applying Also, ensure you read through all the requirements related to this role.
Location: Hybrid Work Model Reporting to Vienna, VA
Pay Rate: Open to Both C2C and W2 options
Position Type: Multiyear Contract

Description:
UX Content Conversation Designer creates engaging, user-centric conversational experiences for digital products and services

Responsibilities:
--- Design end-to-end conversation flows for chatbots and other conversational interfaces like IVR.
--- Write conversational content that aligns with our brand voice and user needs.
--- Work closely with product managers, engineers, and researchers to define and implement conversation strategies.
--- Use data, user research, and testing to iterate and improve conversations over time.
--- Define intents, utterances, and response logic for AI/NLU systems.
--- Help establish and maintain conversation design guidelines and best practices.
--- Advocate for the user and promote accessibility and inclusivity in language.

Qualifications:
--- 2+ years of experience in conversation design.
--- Strong portfolio of conversational work (chat, voice, or multimodal).
--- Excellent writing and editing skills with an ear for natural-sounding language.
--- Understanding of design thinking, user experience principles, and accessibility standards.
--- Familiarity with conversational AI platforms (e.g., Dialogflow, Rasa, IBM Watson, Voiceflow, etc.).
--- Comfort with ambiguity and a collaborative spirit


Ref: #850-Rockville (ALTA IT)

Keywords: ALTA IT Services, Washington DC , Conversation Designer (MSO), Other , Vienna, DC