Service Desk Lead

Company: HugoNet
Location: Washington
Posted on: April 5, 2025

Job Description:

Job Locations: Hybrid REMOTE at Pentagon DC Metro AreaDesired Certifications: CompTIA Security+ or IAT Level IIJob Type: Full-Time SalariedClearance Requirements: Must have a Secret security clearance. Must be a U.S. Citizen.OverviewWe are recruiting for a Service Desk Lead to support the Navy Office of the General Counsel. The ideal candidate has significant IT experience, values collaboration, and demonstrates exceptional leadership.ResponsibilitiesThe following reflects management's definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign additional duties and responsibilities to this job at any time due to reasonable accommodation or other reasons.

• Strong analytical and troubleshooting skills.
• Excellent work ethic.
• Provide technical support for the daily operations and training of web-based applications.
• Ability to make updates to websites using visual editors and familiarity with HTML.
• Assist developers and database administrators with testing web-based application modifications for accuracy and usability; create and/or complete test plans and document findings.
• Demonstrated working knowledge of online collaboration tools such as forums, blogs, wikis, and media libraries.
• Support and train users in the use of blogs, wikis, forums, and media libraries.
• Application account, group, and user-rights management via web-based user interface.
• Ability to create and maintain user manuals and application documentation.
• Strong written and spoken communication skills.
• Provide technical customer support for the daily operations and training of web-based applications to customers at different levels of IT knowledge and seniority.
• Demonstrated advanced experience in IT help desk and hands-on customer service supporting a full range of knowledge levels and seniority.
• Demonstrated advanced experience with the Windows operating system and Office 365 from a customer point of view.
• Ability to lift standard computer workstations and monitors and maneuver into tight spots to access wires and cables when assisting with the move of a workstation, as well as assemble monitor to monitor stands.QualificationsDesired Experience:
  • 5+ years of service desk experienceDesired Certifications:
    • CompTIA Security+ or IAT Level II
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Keywords: HugoNet, Washington DC , Service Desk Lead, Other , Washington, DC