Senior CX Specialist
Company: WesTrac
Location: Washington
Posted on: March 17, 2025
Job Description:
Reporting into the National Marketing Manager, the Senior
Customer Experience Specialist will join our Marketing and Customer
Experience Team on a full-time permanent basis at our South
Guildford office.This role involves partnering with internal
stakeholders to deliver a variety of customer experience
initiatives.Roster: Monday - Friday, 8.5 hours/day (including meal
break). Working from home available up to two days per week.What
You'll Do:
- Support various departments to deliver customer experience
improvements by facilitating workshops, mapping customer journeys,
and managing change initiatives.
- Ensure customer experience principles are embedded within the
business through training, internal awareness programs, and
collaboration with departments.
- Implement and manage a Voice of Customer program to ensure
accurate customer feedback and analysis.
- Create reports on loyalty, insights, and identify areas for
improvement, leading to actionable business outcomes.Skills &
Experience:
- Tertiary qualification in Marketing, Business, or similar.
- Certificate in Customer Experience Management or Project
Management (desirable).
- Demonstrated experience in a customer experience role.
- Strong understanding of customer journey mapping and how to
analyze feedback.
- Demonstrated experience in managing customer improvement
initiatives.
- Highly developed analytical and problem-solving skills.
- Excellent written and verbal communication skills with strong
attention to detail.
- Customer-focused mindset.Our Benefits Inclusive of But Not
Limited to:
- Financial Benefits: Paid Parental Leave & Secondary Carers
Leave, salary sacrificing, novated leasing, income protection
insurance & more than 600 retail discounts such as Coles, Petbarn,
Virgin, HOYTS & Crown.
- Health & Wellness: Discounts with BUPA, Fitness Passport to
access multiple gyms across Australia & EAP access to support you
and your immediate family.
- Culture & Career: Personal and team recognition (Made for More
Awards), career progression opportunities, training and upskilling
through our award-winning WesTrac Institute.
- Additional Perks: Emergency Services Leave, Defence Force
Reserves Leave & Employee Share Purchase Plan opportunity.Our
Company & Commitment:With over 4,500 employees, WesTrac is one of
the world's largest authorised Cat equipment dealers, offering a
wide range of mining and construction equipment and management
solutions.At WesTrac, we reflect diverse communities, celebrate our
people's diversity, and create a culture where team members feel
safe to be their authentic selves. We encourage applications from
First Nations people, LGBTQIA+ individuals, and those from
culturally diverse backgrounds. WORK180 endorsed employer for our
commitment to diversity, inclusion, and equality.
#J-18808-Ljbffr
Keywords: WesTrac, Washington DC , Senior CX Specialist, Other , Washington, DC
Didn't find what you're looking for? Search again!
Loading more jobs...