Quality Assurance Specialist

Company: VirtualVocations
Location: Fairfax
Posted on: March 6, 2025

Job Description:

A company is looking for a Quality Assurance Specialist, Sales Quality.
Key Responsibilities

Monitor calls for customer satisfaction, compliance, and adherence to internal processes
Conduct live call monitoring and provide performance data to management
Evaluate call quality and provide feedback to leadership teams to support quality assurance workflows

Required Qualifications

Bachelor's degree in Business, Communications, or a related field (preferred)
1-3 years of experience in Quality Assurance, Call Monitoring, or Customer Service
Experience with call center operations and compliance evaluation
Proficiency in reporting tools and CRM systems
Ability to work independently and collaboratively across teams

Keywords: VirtualVocations, Washington DC , Quality Assurance Specialist, Other , Fairfax, DC

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