Co-Living Leasing Specialist
Company: Nest Dc
Location: Washington
Posted on: March 4, 2025
Job Description:
Nest DC delivers a best-in-class, residential property
management service. We are a mission-based, justice-oriented
company that puts people and place first. We measure our profit in
impact; excellent jobs, diversity, equity, and a thriving
community. We spend locally, pay rent for the planet with our
environmental policy, and invest in housing justice with our
birdSEED Foundation.Tending to homes and the people in them is our
privilege. Our clients count on us to care for their investments,
reduce risk, and reduce burden. We are partners and proxies for our
clients. To succeed, our organizational design and systems must
support a frictionless relationship. From technology to training,
communications culture, and marketing, Nest DC is designed to be
profitable, reputable, and impactful at once.Pay Rate: Hourly base
rate + commission, estimated annualized total income of $65k-70k
+Classification: Full time, Non-ExemptLocation: 87 Florida Ave
Office and our portfolio propertiesOffice Hours: 9AM-6PM,
M-FPosition ObjectiveThe Nest DC Co-Living Leasing Specialist,
driven by a commitment to excellence, strives to maximize property
occupancy and elevate client satisfaction through expertly managing
the leasing and turnover processes. This position will take
ownership of in-person and virtual showings, lease negotiations,
lease execution, and successful move-ins with the ultimate goal of
happy new residents and impressed owners. They will commit to
exceptional customer service while prioritizing Fair Housing
practices and Nest DC property management standards. Through
data-driven insights and proactive networking, they seek to forge
strong partnerships, cultivate a robust resident pipeline, and
contribute to the organizational growth and reputation of the
Co-Living Department.Core Responsibilities
- Manage Marketing + Leasing Process
- Manage and maintain online listings to optimize potential
renter interest and minimize building vacancy.
- Support a goal of 90%+ occupancy at assigned buildings.
- Balance client's priorities for rental rate and lease terms,
negotiating with prospects as necessary.
- Collect important property information and have strong
knowledge of buildings and room specifics. Be comfortable answering
questions and cross-selling between buildings when
appropriate.
- Utilize provided tools and best practices to schedule and
conduct showings for properties.
- Have a plan for each building and troubleshoot listings that
are not leasing within expectations.
- Explain the application process and requirements to prospects,
work with them to complete applications.
- Process applications on the same day, or within no more than 1
business day.
- Keep the application dashboard updated, approving, denying or
closing out applications in a timely manner and within the
guidelines.
- Accurately offer, monitor, and execute leases to prospects
ensuring correct terms, addenda, and attachments. Cancel offers
that are past the deadline.
- Track executed leases and be able to report trends and
statistics back to the team.
- Network & form partnerships with potential lead funnels to
build a pipeline of prospective residents.
- Work with the Nest DC social media team to take marketing
videos and content for website, marketing, and social media.
- Utilize client feedback and team tasks to analyze processes and
systems, identifying improvements or changes that can be made
internally.
- Maintain practices in line with Fair Housing laws.
- Manage Move + Turnover Process
- Receive move-out notices from current residents, provide them
with move-out information and support.
- Oversee the turnover process, making sure rooms are turned and
cleaned on schedule.
- Conduct regular inspections of units and bedrooms to maintain
high aesthetic standards.
- Upon lease execution, send move-in steps and information to the
Future Resident.
- Ensure that the first month's rent and move-in fee are paid
within the required time frame and in full.
- Manage the remote access control system, assist Future Resident
with troubleshooting as needed.
- Collect and verify the renter's insurance from the Future
Tenant.
- Track move-in ready status, collaborating with Maintenance and
Cleaning teams to make sure room is ready on time.
- Schedule, plan, and coordinate move-in with Future Residents,
answering any questions about the building and process.
- Be available on an emergency basis for any issues with
weekend/off-hour move-ins.
- Connect with new residents within two business days of their
move-in to ensure satisfaction.
- Community Building + Resident Relations
- Improve and maintain the experience & reputation of the
building among residents.
- Attend calls and in-person meetings with residents as needed to
resolve issues.
- Monitor and address online reviews. Goal of 4+ stars at each
assigned building.
- Build community through events and regular targeted
communication.
- Host office hours regularly onsite.
- Manage renewal process to include incentives for renewing and
referring new tenants as well as fees for moving to
month-to-month.
- Recommend and issue end-of-lease rent increases in accordance
with owners' and tenants' best interests in mind.
- Ensure all Appfolio pages are updated and
accurate.Qualifications
- Prior leasing experience preferred.
- Must provide own transportation.Position Requirements
- Travel to and access portfolio properties for site visits.
- Ability to transport items up to 20 pounds.
- Ability to climb stairs.
- Ability to operate a computer and other office machinery such
as a calculator, copy machine, and printer.
- Ability to communicate information and ideas so others will
understand.Knowledge, Skills, and Abilities Required for Success
- Extremely detail-oriented.
- Superior organization and time management skills.
- Ability to work independently and is self-directive.
- Ability to communicate clearly and accurately to a range of
audiences, both verbally and in writing.
- Willingness to jump into new tasks and help out other team
members.
- Strong interpersonal skills.
- Ability to quickly learn property management software and
tools.
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Keywords: Nest Dc, Washington DC , Co-Living Leasing Specialist, Other , Washington, DC
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