Visitors Services Specialist

Company: Blackbear
Location: Washington
Posted on: February 17, 2025

Job Description:

Job Title: Visitors Services SpecialistLocation: DC Metro AreaClearance: ability to obtain a Secret ClearanceJob Description:As a Visitors Services Specialist, you will play a crucial role in enhancing the visitor experience by providing exceptional customer service, managing visitor flow, and supporting various museum functions. Your responsibilities will include:Key Responsibilities:

• Visitor Interaction:
• Proactively greet and welcome visitors upon arrival at the museum.
• Orient and assist visitors as they join the entry line, ensuring a smooth and welcoming experience.
• Process check-ins using the online reservation system and scan tickets at the museum entrance.
• Properly handle and tag visitor belongings at the coat check.
• Provide accurate and engaging information about museum amenities, programs, and exhibits.
• Wayfinding and Escort Services:
• Support wayfinding on the NMAD Pavilion plaza and within the museum.
• Escort visitors throughout the museum as needed, ensuring they have a positive experience.
• Institutional Knowledge and Support:
• Develop and maintain a strong understanding of museum content and current exhibitions.
• Interact positively with the public, colleagues, and museum staff.
• Enforce museum policies and procedures while delivering outstanding customer service.
• Assist with educational program support, public program support, and collections management and research under the guidance of the Office of Visitor Services Manager and other NMAD staff.
• Administrative and Technical Tasks:
• Utilize online reservation system software and CRM tools such as Salesforce, Tiqets, and Cuseum.
• Handle Microsoft Office applications (Word, Excel, Outlook, PowerPoint) proficiently.
• Support other museum services and administrative tasks as needed.Qualifications:
• Education:
• Associate's degree in a relevant field OR equivalent relevant experience.
• Bachelor's Degree in a relevant field is preferred.
• Experience:
• Minimum of two years of experience in a museum visitor services operation, customer service, or retail position.
• Familiarity with online reservation and CRM software, such as Salesforce, Tiqets, and Cuseum, is preferred.
• Experience with graphic design is a plus.
• Skills:
• Highly organized, detail-oriented, and capable of managing multiple tasks and deadlines.
• Strong verbal and written communication skills.
• Approachable, friendly demeanor with a commitment to exemplary customer service.
• Ability to interpret and implement museum protocols, policies, and procedures.
• Dependable, adaptable, and a problem solver with a flexible and innovative approach.
• Demonstrated ability to manage conflicts and resolve visitor issues.
• Ability to move about the museum frequently and interact with visitors effectively.
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Keywords: Blackbear, Washington DC , Visitors Services Specialist, Other , Washington, DC