IT Desktop Support Coordinator Lead

Company: University of Maryland
Location: College Park
Posted on: February 9, 2025

Job Description:

The University of Maryland Division of Information Technology (DIT) is seeking a IT Desktop Support Coordinator Lead to join our Platform Services team. As a member of the Enterprise Desktop team, the IT Desktop Support Coordinator Lead is part of a team that continues the evolution of the workstation computing environment. This position plays a major role in the technical implementation of workstation endpoint management, application deployment and updates, and asset management. This position proposes and helps with design to the current environment. The primary role of this position is to provide support for our Windows and Mac operating systems endpoints.

Please double check you have the right level of experience and qualifications by reading the full overview of this opportunity below.



Job Responsibilities:

* Deploy, integrate, configure, and secure Microsoft Windows Desktop and Mac operating systems in Active Directory, standalone, and hybrid environments (on-premises and cloud-based).

* Manage and maintain Mac operating systems, including in-depth use of JAMF and Mac scripting for effective configuration and management.

* Automate desktop management processes using programming and scripting languages to streamline operations and increase efficiency.

* Plan, develop, and implement system enhancements, incorporating new features for Windows Desktop and Mac operating systems, and deploy new applications and services as needed.

* Manage patch updates and create application deployment packages, including scripting, re-packaging, and automating deployment/remediation processes.

* Utilize expertise with MacOS, JAMF, VDI, scripting, BitLocker, Microsoft Azure, InTune, Office 365, OMS, and Amazon Web Services to optimize system performance and ensure secure operations.

* Conference room technology support includes AV equipment, projectors, and other necessary accessories.

* Test, plan, and supervise the deployment of new operating system releases, vendor patches, commercial software releases, and public domain software.

* Ability to remediate security vulnerabilities in managed endpoints.

* Work within an incident management system (I.E., ServiceNow) to resolve service-impacting problems within the established SLA timelines, communicating well with end-users and co-workers throughout the process.



Physical Demands:

* Predominantly operates in an office environment. Some periods may be spent in computer rooms for installation, testing, and troubleshooting. Some work (less than 5%) requires moving and lifting of server equipment.

* Some evening and weekend work might be required.



Preferences:

* Experience deploying, integrating, configuring, and securing Microsoft Windows Desktop and Mac operating systems in an Active Directory and standalone environments as well as hybrid environments (on-premises and cloud-based).

* Experience in, and in-depth knowledge of, the Mac operating system, JAMF, and Mac scripting.

* Experience automating processes using programming\scripting languages for desktop management.

* Experience performing systems planning and development to include new features in the Windows

* Desktop & Mac operating systems and the ability to deploy new applications and services.

* Experience with patch management and development of application deployment packages including scripting, application re-packaging, and automated deployment/remediation.

* Experience with MacOS, JAMF, VDI, scripting, BitLocker, Microsoft Azure, InTune, Office 365, OMS, and Amazon Web Services.



Licenses/Certifications: Possession of a valid driver's license is required.



Minimum Qualifications



Education: Bachelor's degree from an accredited college or university.



Experience: Seven (7) years of professional experience supporting the operations, maintenance, and administration of information technology infrastructure.



Other:

* Additional work experience as defined above may be substituted on a year-for-year basis for up to four (4) years of the required education.

* Excellent written and oral communication skills with the capability of adapting communication style to different audiences

* Ability to independently prioritize and execute advanced support and feature requests in area of expertise

* Skilled in overseeing IT projects and associated team members with a primary focus is on the execution and delivery of technical initiatives

* Ability to to lead presentations and training with large groups

* Proven track records for quickly learning new technologies up and to the point of being a subject matter expert

* Able to organize and provide significant mentorship to project team members

* Skilled in solving problems of high complexity both independently and with other team members

* A demonstrated commitment to customer service and adept stakeholder management

* Provides leadership and helps bridge the gap between team manager and team members on technical topics

* Ability to effectively manage workload and delivery assignments on time

* Skilled in the use of office productivity software such as Office 365 or Google Workspaces

* Subject matter expert in at least two (2) technical areas



Additional Job Details

Required Application Materials: Resume, Cover Letter, List of References

Best Consideration Date: 02/28/2025 (Open Until Filled: Yes)

Salary Range: $94,400.00-$113,280.00

Please apply at: https://umd.wd1.myworkdayjobs.com/en-US/UMCP/details/IT-Desktop-Support-Coordinator-Lead_JR100811?q=JR100811



Visa Sponsorship Information:

* DIT will not sponsor the successful candidate for work authorization in the United States now or in the future.

* F1 STEM OPT support is not available for this position.



Essential: This position is considered essential and may be required to work at the normal work location or an alternative location during a major catastrophic event, weather emergency, or other operational emergency to help maintain the continuity of University services.



Job Risks : Not Applicable to This Position



Financial Disclosure Required: For more information on Financial Disclosure, please visit Maryland's State Ethics Commission website.



Department: DIT-EE-Platform Services



Worker Sub-Type: Staff Regular



Benefits Summary: For more information on Regular Exempt benefits, select this link.



Background Checks: Offers of employment are contingent on completion of a background check. Information reported by the background check will not automatically disqualify anyone from employment. Before any adverse decision, the finalist will have an opportunity to provide information to the University regarding disclosable background check information. The University reserves the right to rescind the offer of employment or otherwise decline or terminate employment if the information reported by the background check is deemed incompatible with the position, regardless of when the background check is completed.



Employment Eligibility : The successful candidate must complete employment eligibility verification (on Form I-9) by presenting documents that establish identity and work authorization within the timeframe required by federal immigration law, and where applicable, to demonstrate renewed employment authorization. Failure to complete employment eligibility verification or reverification within the timeframe set forth by law may result in suspension or termination of employment.



EEO/AA Statement: The University of Maryland, College Park is an Equal Opportunity/Affirmative Action Employer; all qualified applicants, including veterans and people with disabilities, will receive consideration for employment. UMD is actively engaged in recruiting, hiring, and promoting underrepresented communities. Please read the entire University of Maryland Equal Employment Opportunity and Affirmative Action Statement of Policy.



Women, Minorities, Disabled, Veterans, and LGBTQ+ Welcome!



Diversity Statement: The University of Maryland, College Park, an equal opportunity/affirmative action employer, complies with all applicable federal and state laws and regulations regarding nondiscrimination and affirmative action; all qualified applicants will receive consideration for employment. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, religion, sex, national origin, physical or mental disability, protected veteran status, age, gender identity or expression, sexual orientation, creed, marital status, political affiliation, personal appearance, or on the basis of rights secured by the First Amendment, in all aspects of employment, educational programs and activities, and admissions.



Title IX Non-Discrimination Notice: The University of Maryland (UMD) does not discriminate on the basis of sex, gender identity or expression, sexual orientation, race, color religion, national origin, ethnicity, physical or mental disability, protected veteran status, age, genetic information or any other characteristic protected by law in its programs and activities. Specifically, Title IX prohibits discrimination on the basis of sex in UMD programs and activities, including with respect to admission and employment.

Keywords: University of Maryland, Washington DC , IT Desktop Support Coordinator Lead, Other , College Park, DC