IT Support Specialist, Associate
Company: Capital One
Location: Richmond
Posted on: November 13, 2024
Job Description:
West Creek 1 (12071), United States of America, Richmond,
VirginiaIT Support Specialist, AssociateThis role will provide
onsite customer support for a geographically dispersed enterprise
workforce. Responsible for providing technology support operations
including, but not limited to, end user support, IT incident
Management, change management, problem management, knowledge
management, endpoint management, and business controls. This
position will require excellent customer service and quick decision
making skills to identify and resolve internal user's technical
issues with a heavy focus on Email support and administration. This
role requires a focus on execution, accountability, and results to
improve the end user experience while driving operational
efficiencies. The ideal candidate will have strong verbal and
written communication skills, effectively manages up and influences
leadership, and collaborates well with immediate peers. -Basic
Qualifications:
- High School Diploma, GED, or equivalent certification
- At least 1 years Technical Operations experience
- At least 1 years of experience with IT systems and
infrastructure
- At least 1 years experience with desktop platforms and
operating systems
- At least 1 years of experience with incident management and
reporting toolsPreferred Qualifications:
- Bachelor's Degree in Business, Information Systems, Computer
Science
- At least 1 years of experience with defining, implementing, and
leveraging process (change, incident, problem) management
functions
- ITIL Certification
- At least 1 year experience with ServiceNow
- At least 1 years experience administering Google Workspace,
Microsoft Exchange, Proofpoint, Virtru.
- At least 1 year of experience with public cloud (AWS, Azure, or
GCP)At this time, Capital One will not sponsor a new applicant for
employment authorization, or offer any immigration related support
for this position (i.e. H1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1,
TN, or another type of work authorization). Capital One offers a
comprehensive, competitive, and inclusive set of health, financial
and other benefits that support your total well-being. Learn more
at the -. Eligibility varies based on full or part-time status,
exempt or non-exempt status, and management level.This role is
expected to accept applications for a minimum of 5 business days.No
agencies please. Capital One is an equal opportunity employer
committed to diversity and inclusion in the workplace. All
qualified applicants will receive consideration for employment
without regard to sex (including pregnancy, childbirth or related
medical conditions), race, color, age, national origin, religion,
disability, genetic information, marital status, sexual
orientation, gender identity, gender reassignment, citizenship,
immigration status, protected veteran status, or any other basis
prohibited under applicable federal, state or local law. Capital
One promotes a drug-free workplace. Capital One will consider for
employment qualified applicants with a criminal history in a manner
consistent with the requirements of applicable laws regarding
criminal background inquiries, including, to the extent applicable,
Article 23-A of the New York Correction Law; San Francisco,
California Police Code Article 49, Sections 4901-4920; New York
City's Fair Chance Act; Philadelphia's Fair Criminal Records
Screening Act; and other applicable federal, state, and local laws
and regulations regarding criminal background inquiries.If you have
visited our website in search of information on employment
opportunities or to apply for a position, and you require an
accommodation, please contact Capital One Recruiting at
1-800-304-9102 or via email at . All information you provide will
be kept confidential and will be used only to the extent required
to provide needed reasonable accommodations.For technical support
or questions about Capital One's recruiting process, please send an
email to Capital One does not provide, endorse nor guarantee and is
not liable for third-party products, services, educational tools or
other information available through this site.Capital One Financial
is made up of several different entities. Please note that any
position posted in Canada is for Capital One Canada, any position
posted in the United Kingdom is for Capital One Europe and any
position posted in the Philippines is for Capital One Philippines
Service Corp. (COPSSC).
Keywords: Capital One, Washington DC , IT Support Specialist, Associate, Other , Richmond, DC
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