Client Services Coordinator

Company: Small Door Veterinary
Location: Washington
Posted on: November 11, 2024

Job Description:

At Small Door, our Member Experience team is part of a supportive and collaborative network invested in their growth. Our Member Experience team has the opportunity to work hand-in-hand with our medical team and have direct interactions with our members and their furry friends. We are committed to a healthy work/life balance by leveraging state-of-the-art technology to help cut down on repetitive administrative tasks, and are dedicated to creating and maintaining a positive work culture. Small Door is also the first and only veterinary provider in the country to earn Certified B-Corp status - meaning we abide by strict standards!
What you'll do

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• Oversee the scheduling system and wait time for all members
  
• Manage calls, emails, and additional communications
  
• Source of knowledge for our members by answering questions, sharing information etc.
  
• Deliver all billing communications during visits
  
• Seek out feedback and communicate to proper channels
  
• Maintain a clean, welcoming, and on-brand environment in our practice
  
• Bring hospitality and service to the forefront of our business
  
• Find solutions for our members
  
• Work with members to ensure smooth experiences
  
• Monitor and manage the practice by anticipating needs and serving our members
  
  
  
  Who you are
  
  • 
    
  • 2+ years working in a hospitality-focused role (vetmed experience is a plus!)
    
  • Self-motivated, team player, excellent communicator, attention to detail, and customer service oriented
    
  • Ability to connect with others exudes empathy and compassion
    
  • Must be able to work flexible/non-traditional hours including weekends
    
  • Ability to lift up to 25lbs on occasion
    
  • Availability to work 40 hours a week including one weekend day (schedule is four -10 hour shifts)
    
  • Passion and a love for animals (especially cats and dogs!)
    
  • Proficient in computer skills (familiarity with slack is a plus!)
    
    
    
    What you'll get
    
    • 
      
    • Competitive salary
      
    • Equity ownership
      
    • Health, dental + vision insurance
      
    • 401K (plus 4% company match)
      
    • Upward mobility and growth opportunities
      
    • Generous paid-time off, parental leave, and company wide holidays
      
    • One Medical membership, Commuter benefits, Carrot Fertility benefits, subsidized Health & Wellness benefits
      
    • Discounted veterinary care for your loved ones
      
    • Growth opportunities
      
    • An opportunity to make a real impact on the people around you
      
    • A collaborative group of people who live our core values and have your back
      
      
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Keywords: Small Door Veterinary, Washington DC , Client Services Coordinator, Other , Washington, DC