Desktop/Technical Support Analyst 3

Company: V-Soft Consulting Group, Inc.
Location: Richmond
Posted on: April 5, 2025

Job Description:

Desktop/Technical Support Analyst 3

Please make an application promptly if you are a good match for this role due to high levels of interest.
Primary Location: Richmond, Virginia

V-Soft Consulting is currently hiring for a Desktop/Technical Support Analyst 3 for our premier client in Richmond, Virginia.

Education and Experience - Working knowledge of supporting and troubleshooting Ethernet based LAN/WAN environments, including network protocols and concepts (TCP/IP, DNS, DHCP, etc.)
Expert working knowledge and experience with E-mail application installation, administration, troubleshooting and training (Google Suite, PST files, calendaring, distribution lists, etc.)
Good understanding of Network and IT security.
Possesses excellent customer service skills and is teamwork oriented.
Possesses good organization and time management skills.
Basic knowledge on setup, configuration, and maintenance of PC desktops, laptops, and related peripheral devices (printers, scanners, etc.).: 3 Years.
Proficient knowledge of installing, troubleshooting, administering Windows Operating System, Microsoft Office suite, Internet Explorer, Google Chrome, McAfee Anti-Virus Software, Adobe Acrobat Reader/Writer, and other commercial business software products.: 3 Years.
Basic knowledge with setup, configuration, and troubleshooting of mobile devices.: 3 Years.
Basic experience with the setup and support for IT presentations utilizing equipment and software.: 3 Years.
Basic experience with IT inventory control and reporting.: 3 Years.
Basic experience with IT staff training via in person or electronic media.: 3 Years.
Basic experience with analog and digital phone configuration and troubleshooting.: 3 Years.
Working knowledge and experience with computer application installation, administration, and training.: 3 Years.
Possesses professional and courteous attitude with customers, team members, and support vendors with the ability to communicate clearly & effectively.: 3 Years.
Possesses excellent problem-solving skills and has the ability to utilize available resources to assess/resolve problems in a timely manner.: 3 Years.
Possesses the ability to create IT documentation on technical issues and provide solutions that are easy to understand.: 3 Years.
Ability to lift up to 50 lbs. and able to perform repetitive motion to include standing, sitting, reaching, lifting, walking, bending, and climbing.: 3 Years.


Interested?
Qualified candidates should send their resumes to mtaher@vsoftconsulting.com

V-Soft Consulting Group is recognized among the top 100 fastest growing staffing companies in North America, V-Soft Consulting Group is headquartered in Louisville, KY with strategic locations in India, Canada and the U.S. V-Soft is known as an agile, innovative technology services company holding several awards and distinctions and has a wide variety of partnerships across diverse technology stacks.

As a valued V-Soft Consultant, you're eligible for full benefits (Medical, Dental, Vision), a 401(k) plan, competitive compensation and more. V-Soft is partnered with numerous Fortune 500 companies, exceptionally positioned to advance your career growth.

V-Soft Consulting provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

For more information or to view all our open jobs, please visit www.vsoftconsulting.com or call (844) 425-8425.

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Keywords: V-Soft Consulting Group, Inc., Washington DC , Desktop/Technical Support Analyst 3, IT / Software / Systems , Richmond, DC