Systems Administrator I (Junior) - U.S. Citizenship Required

Company: Shelby American, Inc.
Location: Washington
Posted on: March 17, 2025

Job Description:

DescriptionZenPoint Solutions LLC ("ZenPoint Solutions") is a rapidly expanding Information Technology (IT) services company in the federal sector. We foster a thriving, ambitious work environment that prioritizes employee well-being and a positive company culture. We invite you to join our team and help us shape a dynamic future as we deliver innovative solutions to address the nation's most critical IT missions.Position OverviewOne of our contracts with the Department of State is seeking a Systems Administrator (Junior). The ideal candidate will be responsible for providing technical assistance and support related to computer systems, hardware, and software. This role involves managing the internal support of the company's PCs, servers, and network infrastructure. Additional duties will include end-user support, system maintenance, troubleshooting, and other tasks as needed.Clearance Requirement: Candidates must hold a Secret security clearance to be considered for this position.Work Location: Washington, DCWork Schedule (Hybrid): Candidates should expect to work three (3) days a week (T, W, TH) at the customer's facility and two (2) days a week remotely (M, F). However, based on the customer's needs, this could change at any time and without prior notice.Responsibilities

• Provide technical assistance to end-users, resolving hardware, software, and network issues.
• Support the installation, configuration, and maintenance of desktop and laptop computers, mobile devices, printers, and other peripherals.
• Troubleshoot and resolve issues with operating systems, office applications, and other software.
• Respond to support requests through various channels including in-person, email, and phone.
• Document issues and solutions in a clear and concise manner.
• Manage and maintain server and network infrastructure including Windows servers and switches.
• Perform maintenance tasks such as backups, disaster recovery planning and system updates.
• Monitor and optimize system performance ensuring reliability, security, and availability.
• Manage user accounts, permissions, and access rights in various systems (Windows Active Directory, Azure Admin portal, and Office 365).
• Enforce network security protocols and procedures.
• Coordinate with vendors for support and procurement of IT equipment and services.
• Support IT projects and initiatives, providing technical expertise.
• Help develop and maintain documentation related to system configurations, processes, and procedures.
• Evaluate and recommend new technologies to improve IT infrastructure and support.
• Collaborate with IT leadership on long-term strategies for IT infrastructure.Required Qualifications
  • Candidate must be a United States Citizen and present proof of Citizenship, if selected.
  • High School Diploma, required.
  • 1+ years of experience in desktop support and systems administration roles.
  • Knowledge of operating systems (Windows, macOS), Microsoft Office Suite, and common software applications.
  • Ability to diagnose and resolve technical issues efficiently and effectively.
  • Excellent verbal and written communication skills; able to explain technical concepts to both technical and non-technical users.
  • Strong customer service skills with a focus on user satisfaction.
  • Ability to manage multiple tasks and priorities in a fast-paced environment.
  • Eager to learn and grow professionally.
  • Driven and proactive in approach to work.Bonus Qualifications
    • Relevant certifications such as CompTIA Network+, Microsoft Certified: Azure Administrator Associate, equivalent are preferred.
    • Understanding of networking concepts and protocols (TCP/IP, DNS, DHCP, VPN) and network infrastructure.
    • Proven ability to manage IT projects.Working Conditions:
      • Ability to lift and move IT equipment, including computers, monitors, and servers.
      • A good mix of office-based and remote support.
      • Limited travel may be required for off-site support, training, or conferences.Company Benefits: We take care of your well-being here at ZenPoint Solutions! Our comprehensive benefits package includes health, dental, and vision insurance to keep you and your family healthy. We also offer group and voluntary life insurance for financial security, and short-term and long-term disability insurance to provide peace of mind in case of unexpected illness or injury. You'll have the option to contribute to a 401(k)-retirement plan with company matching contributions to save for the future. We also offer flexible spending accounts to help manage medical and dependent care costs on a pre-tax basis. On top of that, you'll enjoy a generous paid leave policy, including federal holidays, to maintain a healthy work-life balance. To help you grow in your career, we offer professional development opportunities and a tuition assistance program.Commitment to Equality: At ZenPoint Solutions, we value diverse perspectives and are committed to providing equal employment opportunities. We welcome applications from all qualified individuals, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected under applicable federal, state, or local laws.
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Keywords: Shelby American, Inc., Washington DC , Systems Administrator I (Junior) - U.S. Citizenship Required, IT / Software / Systems , Washington, DC