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Technical Support Representative

Company: VirtualVocations
Location: Fairfax
Posted on: March 7, 2025

Job Description:

A company is looking for a Technical Support Representative to provide timely technical support to store employees and resolve issues related to various systems.
Key Responsibilities

Document problems and complete problem tickets in support tools
Maintain up-to-date knowledge of policies, procedures, and troubleshooting techniques
Provide outstanding customer support by diagnosing and resolving issues within service level agreements

Required Qualifications

6 months of technical and/or call center experience
Experience in a help desk/call center environment providing technical support in a retail setting (preferred)
Experience using computer hardware and software applications (preferred)
High School Diploma or GED required or 2 years equivalent experience

Keywords: VirtualVocations, Washington DC , Technical Support Representative, IT / Software / Systems , Fairfax, DC

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