Technical Support Representative
Company: VirtualVocations
Location: Fairfax
Posted on: March 7, 2025
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Job Description:
A company is looking for a Technical Support Representative to
provide timely technical support to store employees and resolve
issues related to various systems.
Key Responsibilities
Document problems and complete problem tickets in support tools
Maintain up-to-date knowledge of policies, procedures, and
troubleshooting techniques
Provide outstanding customer support by diagnosing and resolving
issues within service level agreements
Required Qualifications
6 months of technical and/or call center experience
Experience in a help desk/call center environment providing
technical support in a retail setting (preferred)
Experience using computer hardware and software applications
(preferred)
High School Diploma or GED required or 2 years equivalent
experience
Keywords: VirtualVocations, Washington DC , Technical Support Representative, IT / Software / Systems , Fairfax, DC
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