Senior Product Manager - Customer Navigation and Service

Company: Highmark Health
Location: Washington
Posted on: March 22, 2025

Job Description:

Thank you for your interest in employment at a Highmark Health company. Highmark Health uses an online application process. If you participate in the online application process through this Workday site, your personal information will be collected, including but not limited to data such as your resume and resume content, education, contact information, address, city, postal code, country, phone number, email address, IP address, as well as any other personal information you choose to provide. As part of the online application process, we will provide details such as how we will use the data that we collect and where such information is processed. We will also ask for your consent to use the data for purposes contained in the Highmark Health Data Protection Statement and the GDPR Data Protection Consent for Job Applicants, and for all other permissible purposes.JOB SUMMARYThis job defines the product's fundamental value proposition, outlines vision and execution plans, gains alignment and support from key strategic partners and stakeholders, and oversees execution of that vision, while also providing coaching and guidance to junior team members. This incumbent will attend and participate in milestone reviews with the Delivery team.ESSENTIAL RESPONSIBILITIES

• Understand the department's and the company's strategic roadmap and competitive position, and develop a holistic product vision and the corresponding product strategy to drive maximum value.
• Actively anticipate future needs and utilize metrics and qualitative input to identify asset improvement opportunities.
• Represent the product in all governance meetings.
• Clearly set and communicate roadmaps, priorities, experiments, and decisions across audiences, from product team to executive levels.
• Serve as accountable owner for the sets of products/tools within the designated portfolio.
• Identify and drive both cross-product and cross-customer value and shared learnings.
• Guide Agile developments in the role of Product Owner.
• Own the product backlog and use input from internal and partner teams to frequently refresh and re-prioritize the backlog.
• Provide coaching and guidance to team members on product vision and strategic road mapping.
• Other duties as assigned or requested.EXPERIENCERequired
  • 5 years of Product experience.
  • 5 years with the Software Lifecycle.
  • 3 years of Advanced domain experience.Preferred
    • 3 years with agile process.SKILLS
      • Business Acumen for P&Ls.
      • Communication.
      • Conflict Management.EDUCATIONRequired
        • Bachelor's degree in science, technology, mathematics or related field OR relevant experience and/or education as determined by the company in lieu of bachelor's degree.Preferred
          • None.LICENSES or CERTIFICATIONSRequired
            • None.Preferred
              • None.Language (Other than English):None.Travel Requirement:0% - 25%PHYSICAL, MENTAL DEMANDS and WORKING CONDITIONSPosition Type: Office- or Remote-based.Teaches / trains others: Occasionally.Travel from the office to various work sites or from site-to-site: Rarely.Works primarily out-of-the office selling products/services (sales employees): Never.Physical work site required: Occasionally.Lifting: up to 10 pounds: Constantly.Lifting: 10 to 25 pounds: Never.Lifting: 25 to 50 pounds: Never.Disclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.Compliance Requirement: This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies.Pay Range Minimum: $92,300.00Pay Range Maximum: $172,500.00Base pay is determined by a variety of factors including a candidate's qualifications, experience, and expected contributions, as well as internal peer equity, market, and business considerations. The displayed salary range does not reflect any geographic differential Highmark may apply for certain locations based upon comparative markets.Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on any category protected by applicable federal, state, or local law.We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the email below.For accommodation requests, please contact HR Services Online at HRServices@highmarkhealth.org.California Consumer Privacy Act Employees, Contractors, and Applicants Notice.
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Keywords: Highmark Health, Washington DC , Senior Product Manager - Customer Navigation and Service, Hospitality & Tourism , Washington, DC