Full-Time Sr Asst Supervisor Food Service Experience - Hershey's Chocolate World
Company: The Hershey Company
Location: Hershey
Posted on: November 15, 2024
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Job Description:
Full-Time Sr Asst Supervisor Food Service Experience - Hershey's
Chocolate World
Posted Date:
Oct 27, 2024
Requisition Number:
122813
Title: Full-Time Sr Assistant Supervisor Food Service
Experience
Job Location: Hershey, PA
Hourly Pay Rate: $23.00 or more based on experience
Minimum Age: 18 years of age or older
Availability: Rotating 40-hour schedule that includes daytime,
evenings, weekends, and holidays
Hershey's Chocolate World is the most popular brand experience in
the world. Nearly four million guests visit our location in
Hershey, Pennsylvania every year. Our guests come to experience our
attractions, enjoy dining in our food court, and shopping for
souvenirs, treats, and gifts. Part of what makes our guests'
experience so amazing is the exceptional customer service our team
provides. In fact, our mission is to create extraordinary
impressions through our people. If you would like to be part of the
Hershey Chocolate World team that brings our mission to life every
day, keep reading to find a career that fits your interest and
abilities.
This is a Full-Time hourly position located in Hershey,
Pennsylvania. The company will not provide relocation
assistance.
With that guest experience in mind, The Full-Time Senior Assistant
Supervisor of Food Service Experience is the leader in guest
service. This position will set the tone for the Food Service team
by demonstrating superior guest service and is responsible for
coaching team members to maximize guest engagement.
The Full-Time Senior Assistant Supervisor- Food Service Experience
is responsible for maximizing sales and minimizing food waste to
achieve overall financial success. Supervising the day to day
operations of Hershey's Chocolate World (HCW) Hershey's Food
Service area (to include but not limited to: Ice Cream, S'mores,
Bakery, and Food Hall). The incumbent must be keenly aware of the
balance required to support superior customer service and Hershey's
Food Service sales. Responsibilities include direct PT Flex-Force
employee supervision, zoning, coaching, training, tracking
attendance/tardiness, and supporting performance appraisals.
Responsibilities also include making some operational decisions and
food display adjustments. The Full-Time Senior Assistant
Supervisor- Food Service Experience is responsible for maintaining
bakery and food displays to standards and food safety and
sanitation in all areas. The incumbent participates in weekly
Hershey's Kitchens staff meetings and provides insight on consumer
feedback.
Major Duties/Responsibilities:
Employee Coaching and Supervision (60%)
Through observation and demonstration, effectively coach all
part-time flex force Food Service team members to maximize guest
engagement
Communicate to all employees ensuring they are knowledgeable about
Food and Beverage offerings, promotions, marketing initiatives, and
complex special events that impact the team
Facilitate employee training including appropriate coaching and
counseling where needed and guest service training to ensure
employees can provide the best possible guest service
Conduct pre-shift meetings, check-in employees at start of shift,
ensure all are in proper uniform, and ensure breaks are taken in
accordance with policy guidelines
Facilitate employee rewards and recognition programs by taking the
leadership role and demonstrating best practices
Participate in Part-Time Flex Force annual performance feedback
process Facilitate attendance disciplinary process
Operations (20%)
Ensure efficient day-to-day operations of the Food Hall and Bakery
Strive for sales excellence and results
Supporting Inventory processes and standards within the Food
Service department including but not limited to; Daily alcohol
reconciliation, monitoring and maintaining physical counts of front
of house product
Support Food Hall and Bakery locations as needed, including
operational checklist completion
Support part-time labor planning for business needs in partnership
with department scheduler and leadership
Support future Hershey's Kitchens and Food Service development and
execution
Bakery and food merchandising (10%)
Responsible for ensuring the ready to serve food and bakery items
are merchandised in a consistent manner
Monitor inventory levels and coordinate communication of need with
bakery and kitchen production
Leader Duties (10%)
Responsible for continuously walking the floor to deliver a
high-level of consumer engagement and meet sales goals while
maintaining and elevating The Hershey Company brand reputation
Responsible for ensuring adequate staffing to meet the needs of the
business which includes adjusting schedules to ensure appropriate
coverage within budget
Responsible for crowd control and queuing at food and bakery
locations
React to guests concerns and questions quickly with a heavy focus
on guest recovery and problem solving in the moment
Minimum knowledge, skills, and abilities required to successfully
perform major duties/responsibilities:
Candidates must possess (or be able to complete within 6 months)
Pennsylvania RAMP server training and ServSafe Food Handler
certification
Must maintain a neat appearance and meet uniform standards
Must be able to walk and stand for 8 hours
Must be able to sit for 2 hours
Must be able to push, pull, carry, and lift 25-50 pounds
Requires overhead lifting, stooping, bending, and twisting
May require initial morning set up of stanchions and movement of
fixtures
Must have basic math skills to add and subtract inventory
Must be able to operate a cash register
Must have basic Microsoft Office computer skills
Must have leadership skills in teamwork, employee motivation,
coaching, and time management
Must have supervisory skills
Excellent verbal and written communication and customer service
skills
Ability to interact with all levels of people and be able to
effectively collaborate
Attention to detail
Ability to prioritize
Ability to meet tight deadlines and have good follow-through
Ability to work under pressure and have problem-solving skills
Ability to remain calm and handle crisis situations with
urgency
Minimum Education and Experience Requirements:
Education:
High school diploma or GED equivalent is required
Experience:
2 years of supervisory experience in customer service and
operations management preferably in retail, restaurants,
hospitality or equivalent is required
Bar service experience is strongly preferred but not required
What's in it For You?
Free meal and drinks for every shift worked
Flexible scheduling
Holiday pay and the opportunity for annual pay raises
50% discount on all Hershey Kitchen's and Bakery food items
Employee recognition programs, cook-outs, and many other
activities
This description covers the most significant duties performed, but
the incumbent may be responsible for other minor-related work
assignments.
Keywords: The Hershey Company, Washington DC , Full-Time Sr Asst Supervisor Food Service Experience - Hershey's Chocolate World, Hospitality & Tourism , Hershey, DC
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