Customer Service / Researcher (Full-time)

Company: Capital One Careers
Location: Charlottesville
Posted on: November 13, 2024

Job Description:

At Capital One, we are creating trustworthy and reliable AI systems, changing banking for good. For years, Capital One has been leading the industry in using machine learning to create real-time, intelligent, automated customer experiences. From informing customers about unusual charges to answering their questions in real time, our applications of AI & ML are bringing humanity and simplicity to banking. We are committed to building world-class applied science and engineering teams and continue our industry leading capabilities with breakthrough product experiences and scalable, high-performance AI infrastructure. At Capital One, you will help bring the transformative power of emerging AI capabilities to reimagine how we serve our customers and businesses who have come to love the products and services we build.

The AI Foundations team is at the center of bringing our vision for AI at Capital One to life. Our work touches every aspect of the research life cycle, from partnering with Academia to building production systems. We work with product, technology and business leaders to apply the state of the art in AI to our business.

This is an individual contributor (IC) role driving strategic direction through collaboration with Applied Science, Engineering and Product leaders across Capital One. You will be expected to be an external leader representing Capital One in the research community, collaborating with prominent faculty members in the relevant AI research community.

Partner with a cross-functional team of data scientists, software engineers, machine learning engineers and product managers to deliver AI-powered products that change how customers interact with their money.



- Leverage a broad stack of technologies - Pytorch, AWS Ultraclusters, Huggingface, Lightning, VectorDBs, and more - to reveal the insights hidden within huge volumes of numeric and textual data.



- Build AI foundation models through all phases of development, from design through training, evaluation, validation, and implementation.



- Engage in high impact applied research to take the latest AI developments and push them into the next generation of customer experiences.



- Flex your interpersonal skills to translate the complexity of your work into tangible business goals.


You continually research and evaluate emerging technologies. You stay current on published state-of-the-art methods, technologies, and applications and seek out opportunities to apply them.



- Creative. You're comfortable with open-source languages and are passionate about developing further. You have hands-on experience developing AI foundation models and solutions using open-source tools and cloud computing platforms.



- Has a deep understanding of the foundations of AI methodologies.--



- Experience building large deep learning models, whether on language, images, events, or graphs, as well as expertise in one or more of the following: training optimization, self-supervised learning, robustness, explainability, RLHF.



- An engineering mindset as shown by a track record of delivering models at scale both in terms of training data and inference volumes.



- Experience in delivering libraries, platform level code or solution level code to existing products.



- A professional with a track record of coming up with new ideas or improving upon existing ideas in machine learning, demonstrated by accomplishments such as first author publications or projects.



- Possess the ability to own and pursue a research agenda, including choosing impactful research problems and autonomously carrying out long-running projects.


Partner with a cross-functional team of scientists, machine learning engineers, software engineers, and product managers to deliver AI-powered platforms and solutions that change how customers interact with their money.



- Build AI foundation models through all phases of development, from design through training, evaluation, validation, and implementation.



- Engage in high impact applied research to take the latest AI developments and push them into the next generation of customer experiences.



- Leverage a broad stack of technologies - Pytorch, AWS Ultraclusters, Huggingface, Lightning, VectorDBs, and more - to reveal the insights hidden within huge volumes of numeric and textual data.



- Flex your interpersonal skills to translate the complexity of your work into tangible business goals.


D. plus at least 6 years of experience in Applied Research or M.S. plus at least 8 years of experience in Applied Research


PhD in Computer Science, Machine Learning, Computer Engineering, Applied Mathematics, Electrical Engineering or related fields
PhD focus on NLP or Masters with 10 years of industrial NLP research experience--
Core contributor to team that has trained a large language model from scratch (10B + parameters, 500B+ tokens)--
Numerous publications at ACL, NAACL and EMNLP, Neurips, ICML or ICLR on topics related to the pre-training of large language models (e.g. technical reports of pre-trained LLMs, SSL techniques, model pre-training optimization)--
Has worked on an LLM (open source or commercial) that is currently available for use--
Demonstrated ability to guide the technical direction of a large-scale model training team--
Experience with common training optimization frameworks (deep speed, nemo)
PhD focus on topics in geometric deep learning (Graph Neural Networks, Sequential Models, Multivariate Time Series)
Member of technical leadership for model deployment for a very large user behavior model--
Multiple papers on topics relevant to training models on graph and sequential data structures at KDD, ICML, NeurIPs, ICLR--
Optimization (Training & Inference)
- PhD focused on topics related to optimizing training of very large language models--
-Model Sparsification, Quantization, Training Parallelism/Partitioning Design, Gradient Checkpointing, Model Compression

PhD focused on topics related to guiding LLMs with further tasks (Supervised Finetuning, Instruction-Tuning, Dialogue-Finetuning, Parameter Tuning)--
Experience deploying a fine-tuned large language model--
Data Preparation
Numerous Publications studying tokenization, data quality, dataset curation, or labeling--
Core contributor to open source libraries for data quality, dataset curation, or labeling


The minimum and maximum full-time annual salaries for this role are listed below, by location. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (

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