Community Health Worker (CHW)- Medicine

Company: University of Maryland Faculty Physicians
Location: Baltimore
Posted on: April 23, 2025

Job Description:

We are seeking motivated and empathic individuals who are passionate about helping others as a Community Health Worker. This position enables the Community Health Worker to serve as a liaison/link/intermediary between health/social services and the community to facilitate access to services and improve the quality and cultural competence of service delivery. The Community Health Worker will be responsible for helping patients to navigate and access community resources, various social services, and the healthcare system.

ESSENTIAL FUNCTIONS

* Provides general information to individuals and families on program objectives and services, eligibility requirements and benefits, confidentiality of information, etc. Distributes informational materials and literature.
* Schedules clients for appointments with health care providers. Reminds them of pending appointments and contacts them to inquire into reasons for missed appointments. Escorts clients to various appointments to ensure compliance and provide support.
* Assists clients in obtaining necessary transportation and/or childcare when treatment is needed.
* Assists with client retention by following up on all contacts by telephone or by a home visit follow-up. Locates clients who have moved or lost contact with the program.

Departmental Essential Functions:

* Patient Assessment and Support
* Linking participants with community resources to address health-related social needs.
* Communication with MD and RN providers should the Community Health Worker identify the need for further discussion with MD providers when medical literacy is low.
* Identify pre-existing external and internal community resources that respond to identified barriers to care. The Community Health Worker will collaborate with the social work departments or community outreach workers as appropriate.
* Work with patients to identify transportation resources, and home support. The Community Health Worker will be alerted to patients who are identified by the provider at the time of their visit as needing additional support.
* Provide resources for basic needs, cell phone, food, assist with charity care applications.
* Facilitating appointments for internal and external referrals placed by my medical providers including following up on whether the patient can and did attend.
* Facilitating communication between the patient and the RN, and MD office staff should new medical questions or concerns arise following appointments or telephone calls.
* Coach and prepare patients and family on what to expect throughout the scheduling process and what to expect for upcoming telephone calls and appointments
* The Community Health Worker will be essential in reaching out to patients who have missed office appointments. Community Health Worker can work to reschedule missed appointments with our clinic practice assistant and communicate the new appointment date a time to the patient. Community Health Worker will attempt to identify the reason patients have missed appointments and address any barriers to care that have developed. They will also provide education about the importance of follow-up care.
* When patient barriers are identified, the Community Health Worker will work to meet the needs of the patient in partnership with RN, MD, and other department staff. This may involve rescheduling the appointment around the patient's work schedule, arranging childcare, and making more than one appointment on the same day to limit the need for childcare and missed workdays.
* Data Tracking.

EDUCATION and/or EXPERIENCE

* High School Diploma or equivalent required.
* Two years' work experience providing outreach services. Experience should include writing reports and maintaining records.
* Speak fluent Spanish.

Total Rewards

The referenced base salary range represents the low and high end of University of Maryland's Faculty Physician's Inc. salary range for this position. Some candidates will not be eligible for the upper end of the salary range. Exact salary will ultimately depend on multiple factors, which may include the successful candidate's geographic location, skills, work experience, market conditions, internal equity, responsibility factor and span of control, education/training and other qualifications. University of Maryland Faculty Physician's Inc. offers a total rewards package that supports our employees' health, life, career and retirement. More information can be found here: https://www.umfpi.org/jobs/summary-employee-benefits

Keywords: University of Maryland Faculty Physicians, Washington DC , Community Health Worker (CHW)- Medicine, Healthcare , Baltimore, DC