Clinic Operations Supervisor - Center for Cancer and Blood Disorders - DC - (240003JM)

Company: Children's National Medical Center
Location: Washington
Posted on: February 1, 2025

Job Description:

Job Description - Clinic Operations Supervisor - Center for Cancer and Blood Disorders - DC (240003JM)DescriptionWe are searching for a new Clinic Operations Supervisor for the Center for Cancer & Blood Disorders. We are looking for a team member who is passionate about the Children's National mission to improve the lives of children through Care, Advocacy, Research and Education. The Clinic Operations Supervisor will provide direct supervision of the front-line practice staff, coordinate overall operations of the practice and manage issues related to facilities. Will assist to implement goals, objectives, practice policies and procedures and systems.QualificationsMinimum EducationBachelor's Degree or equivalent & relevant work experience (Required)Minimum Work Experience2 years of progressive experience in a healthcare setting (Required)2 years of supervisory/team lead experience required (Required)Functional AccountabilitiesGrow

• Encourage and share new ways of making the right work easier to do
• Recognize and share incremental improvements in operations
• Monitor and promote efficiency in the team's operationsClinic Operations Management
• Provide direct oversight of day-to-day operations of the practice.
• Troubleshoot operational issues and develops action plans w/ manager to resolve.
• Assist manager in developing performance standards to achieve department goals, developing and implementing policies and procedures.
• Ensure accuracy of work/registration processes by staff; Implement training and testing of staff; optimize time-of-service collections. Ensure cash collections processes are performed completely and accurately.
• Assist the manager in evaluating current business as well as new program initiatives.
• Ensure adherence to corporate policies and procedures.Budget & Financial Management
• Ensure vendor invoices are entered in Bear Resource to be processed.
• Monitor supplies and orders as necessary.
• Review monthly practice performance report with manager to ensure expenses are within budgeted projections.Quality Control and Performance Improvement
• Implement monthly customer satisfaction surveys.
• Work with manager, physician leader, and QI Specialist to make improvements as indicated by survey results.
• Ensure quality of registration process by reviewing registration denials and provides feedback to staff.
• Lead performance improvement initiatives as identified by management team.
• Ensure that performance boards are implemented.Human Resources Management
• Participate in selection/hiring process of new staff.
• Establish work schedules for staff.
• Train and mentor administrative team and provide on-going performance feedback.
• Conduct performance evaluation and manage staff performance goals.
• Perform disciplinary actions as needed.Administrative Tasks
• Perform administrative tasks such as payroll, time records.
• Complete requisitions and OCR entry into Bear Resource Finance;
• Other tasks as necessary.Organizational Accountabilities
• Organizational Commitment/Identification
• Teamwork/Communication
• Performance Improvement/Problem-solving
• Cost Management/Financial Responsibility
• SafetyPrimary LocationDistrict of Columbia-WashingtonWork LocationsCN Hospital (Main Campus) 111 Michigan Avenue NW Washington 20010JobManagementOrganizationAmbulatoryPosition Status : R (Regular) - FT - Full-TimeShift : DayWork Schedule : 8a-5pJob PostingJan 13, 2025, 4:30:50 PMFull-Time Salary Range58344 - 97240Childrens National Hospital is an equal opportunity employer that evaluates qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender, identity, or other characteristics protected by law.Please note that it is the policy of Children's National Hospital to ensure a "drug-free" work environment.
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Keywords: Children's National Medical Center, Washington DC , Clinic Operations Supervisor - Center for Cancer and Blood Disorders - DC - (240003JM), Healthcare , Washington, DC