General Manager

Company: Self Storage Plus
Location: Winchester
Posted on: April 14, 2025

Job Description:

Managers will be responsible for the day-to-day management, leasing, and maintenance of the Storage facilities. The successful candidate will be an organized, detail-oriented professional with excellent customer service and communication skills.Key Requirements:

• Customer Service - Excellent customer service and communication skills with internal and external customers. Demonstrating genuine care, empathy, active listening, and building trust and communication.
• Handling customer inquiries or problems in a timely, courteous, and effective manner, and greeting all customers promptly and professionally.
• Time Management - Ability to follow a checklist, prioritize tasks, eliminate distractions, establish a routine, and delegate responsibilities. Experience using an electronic calendar such as Microsoft Outlook or Teams.
• Sales Aptitude - Understanding, knowing, and presenting the amenities. Identify issues and adjust to correct solutions. Using needs-based selling: connect with the customer, discover or confirm a need, offer a solution, relate the benefits, review and confirm information, sign the lease, review the complete package.
• Analytical Skills - Analyze different solutions and find the best course of action. Demonstrating resourceful ways to approach a situation. Efficiently utilizing Microsoft Word, Excel, Outlook, and internet explorer to complete, compile, and submit documents. Operating a Point of Sales system.
• Self-motivated/Perseverance - Handling conflicts and the process forward. Ability to overcome obstacles.Responsibilities:
  • Oversee and manage all elements of property operations including leasing, marketing, customer relations, rent collection, maintenance, and financial reporting.
  • Meet with prospective customers to show properties, explain terms of occupancy, and provide information about local areas.
  • Implement policies and procedures to maximize efficiency, minimize costs, and ensure a positive tenant experience.
  • Respond to customer inquiries, complaints, and emergencies in a timely and professional manner.
  • Conduct regular property inspections and ensure that all safety and security requirements are met, including clean units, grounds, and common areas, changing light bulbs, and making minor property repairs.Benefits:
    • Full Comprehensive Benefits Package
    • 401k with company match
    • Paid Time OffCompany Values:All-In: People are committed, accountable, and living to their full potential.Pound for Pound the Best: We are competitive and want to succeed beyond what was accomplished the day or year before.Sustain Greatness as a Team: We believe in our team and know it's up to everyone to do the work in front of them each day, while building up others toward their potential.
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Keywords: Self Storage Plus, Washington DC , General Manager, Executive , Winchester, DC