Sr. Desktop Engineering Manager

Company: ConsultNet Technology Services and Solutions
Location: Rockville
Posted on: April 7, 2025

Job Description:

Title: Senior Desktop Engineering ManagerLocation: Rockville, MarylandTarget Start Date: April 15, 2025Type: Contract to hirePay Rate: DOEWe are seeking a delivery-oriented Senior Desktop Engineering Manager responsible for overseeing and managing the internal user experience on Windows, Mac OS platforms, and VDI environments. This role involves active management of a technology program and/or practice area, generally reporting to senior leadership.Essential Job FunctionsDelivery:

• Manage, monitor, and report on the services and service levels required to support and deliver an exceptional end-user desktop environment.
• Oversee executive support, including "White Glove" service.
• Certify hardware across desktop environments and in-office devices (e.g., monitors, docking stations).
• Lead and manage teams to deliver high-quality software products on a predictable schedule.
• Coordinate with internal and external partners.
• Manage financial and budget activities related to desktop engineering.Technical and Strategy:
  • Define, communicate, and execute the strategy for end-user experiences, including target customer segments, prioritization, and approach.
  • Document end-user policies and processes.
  • Evaluate and pilot new products for Desktop Experience (DEX), Unified Workspace Management (UWM), IT Asset Management (ITAM), etc.
  • Ensure technical integrity, compliance, and alignment with the overall technology strategy.
  • Use advanced engineering practices and data-driven decisions to improve operational efficiency, time to value, and product quality.
  • Contribute to the development of a flexible technical vision and roadmap within the scope of your team(s).Communication and Collaboration:
    • Plan and coordinate activities such as installation and upgrading of hardware and software.
    • Interface with helpdesk support to ensure customer needs are prioritized.
    • Collaborate with product teams to prioritize and groom the backlog.
    • Establish credibility as an engineer, coach, and leader to foster collaboration.
    • Influence and contribute to cross-organization and cross-product initiatives.
    • Provide clear and timely communication with stakeholders to manage risks, issues, and changes.Team Building:
      • Build and develop high-performing, self-organizing engineering teams.
      • Manage staff performance, training, mentoring, and recruitment.
      • Foster a culture of feedback and continuous improvement within the team(s).
      • Oversee technicians to resolve end-user issues.Skills
        • Experience with MECM/SCCM, Intune, JAMF, and DEM tooling (e.g., Aternity).
        • Experience administering VDI environments such as Citrix.
        • Knowledge of Windows and Mac OS imaging, patching, and software packaging.
        • Expertise in advanced scripting and automation techniques.
        • Extensive experience in technology strategy, software, operations, security, compliance, and performance optimization.
        • Strong ability to influence decisions, build consensus, and communicate effectively.
        • Familiarity with change management principles and the ability to rapidly learn new skills.Education/Experience Requirements
          • Bachelor's degree in computer science or a related discipline, with at least 7 years of related experience or equivalent training/work experience.
          • Minimum of 3 years as a technical engineering manager.
          • 7+ years of experience in end-user hardware standards and desktop architecture.
          • 3+ years of experience in end-user software lifecycle management.Preferred Qualifications:
            • Master's degree in computer science or a related discipline.
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Keywords: ConsultNet Technology Services and Solutions, Washington DC , Sr. Desktop Engineering Manager, Executive , Rockville, DC