Enterprise Service Delivery Manager

Company: General Dynamics Information Technology
Location: Washington
Posted on: April 1, 2025

Job Description:

Type of Requisition:RegularClearance Level Must Currently Possess:NoneClearance Level Must Be Able to Obtain:NonePublic Trust/Other Required:NoneJob Family:Program ManagementJob Qualifications:Skills:Change Management, Problem Solving, Service DeliveryCertifications:NoneExperience:10 + years of related experienceUS Citizenship Required:YesJob Description:At GDIT, people are our differentiator. As a Enterprise Service Delivery Manager you will help ensure today is safe and tomorrow is smarter. So what is required of the Enterprise Service Delivery Manager on a day-to-day basis? -There are quite a myriad of tasks and responsibilities, such as:

• Provide direct management oversight of the Enterprise Service Service Delivery team.
• Ability to directly interface with federal management counterparts to provide status updates, address issues and provide support for escalation if needed.
• Assist with defining program governance requirements and subsequently review performance objectives to determine if they have been designed and established to comply with established standards.
• Provide reports and metrics to GDIT and federal management for compliance and performance
• Manage and respond to data calls and other IT service requests.
• Ability to analyze and assess problem situations to support the planning, design and implementation of suitable solutions. -
• Serve as a liaison between multiple internal and customer divisions.
• Formulate standard operational procedures for inter-divisional communications, recommending improvements as necessary.
• Conduct technical policy and contract reviews as requested and advise the Senior Management accordingly.
• Provide recommendations to Senior Management.
• Other duties as assignedIs this job the next step in your career? Are you ready to take the leap and help ensure American's and their goods are free to move about the country?To qualify, you must meet these basic qualifications: -
  • Candidates must be US Citizens per contract requirements and have the ability to obtain a public trust clearance
  • At least 10 years of related experience with an emphasis on enterprise IT infrastructure services, change, problem, configuration, and process management programs and/or projects
  • At least 5 years of proven experience managing large program teams in federal government agencies
  • At least 5 years of experience interfacing and presenting to C-level executives
  • Bachelor's degree or May be substituted with six (6) additional years of related experience
  • Bachelor's degree in computer science or related field preferred
  • In depth knowledge of program governances and contract deliverable maintenance.
  • In depth knowledge of Human Capital management.
  • Knowledge of change control and change management process, project management, and Business Management Policy.
  • Experience conducting analysis and providing recommendations on new or existing business process capabilities.
  • Excellent communication and presentation skills at all organization levels.Required Certifications;
    • ITIL certification required
    • PMP Certification requiredOther qualifications include:
      • Excellent communication skills.
      • Strong analytical and problem solving skills to troubleshoot and resolve issues relevant to business operations.
      • Ability to balance and prioritize work
      • Self-starterThe likely salary range for this position is $148,750 - $201,250. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.Scheduled Weekly Hours:40Travel Required:NoneTelecommuting Options:HybridWork Location:USA DC WashingtonAdditional Work Locations:Total Rewards at GDIT:Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.We connect people with the most impactful client missions, creating an unparalleled work experience that allows them to see their impact every day. We create opportunities for our people to lead and learn simultaneously. From securing our nation's most sensitive systems, to enabling digital transformation and cloud adoption, our people are the ones who make change real.Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans

Keywords: General Dynamics Information Technology, Washington DC , Enterprise Service Delivery Manager, Executive , Washington, DC