Strategy and Operations Manager

Company: Shield AI
Location: Washington
Posted on: April 1, 2025

Job Description:

About Shield AIFounded in 2015, Shield AI is a venture-backed defense technology company focused on protecting service members and civilians with intelligent systems. Its flagship autonomy software, Hivemind, powers aircraft, drones, and other platforms, enabling complex missions with high reliability in contested environments. With offices in San Diego, Dallas, Washington, D.C., and internationally, Shield AI's products actively support U.S. and allied operations worldwide. For more information, visit Follow Shield AI on and In this role, you will work closely with the CTO and the Sr. Director of Strategy and Operations for Hivemind to translate the business unit strategic vision to actionable work/tasks, define the business metrics, and support on operational/customer capture initiatives to improve how the Hivemind (software and solutions engineering) achieves their objectives.WHAT YOU'LL DO:

• Strategy Development and Alignment - Support the CTO and Sr. Director of Strategy and Operations with developing, driving, and communicating Hivemind strategy.
• Collaborate with the VP of Product and VP of Solutions to translate this strategy into tactical plans and roadmaps.
• Evaluate strategic investments and initiatives that achieve Hivemind's growth objectives.
• Codify the business model into tangible documents and excel models to inform and align the rest of the organization.
• Customer Capture Support - Redefine the customer capture process and aid in the capture of strategic partners.
• Collaborate with the business development team to map out the customer capture process and drive changes to improve outcomes.
• Develop materials to aid in capture of specific strategic customers.
• Operational Excellence - Support the CTO in managing the Hivemind business operations.
• Define and track business metrics.
• Support VPs in executing cross-functional work products (e.g., Product Roadmaps).
• Gather, organize, and synthesize key operational data to inform decision making.
• Create and implement operational plans; drive accountability and follow through across key stakeholders and action officers.
• Problem-solve specific business issues as they arise, identify solution options, facilitate decision meetings, and drive execution post-decision.
• Maintain a strong pulse and feedback loop on organizational needs and issues.
• Support cross-functional integration planning and execution needs following M&A activities.REQUIRED QUALIFICATIONS:
  • 3-5 years of experience at a Defense Tech company or B2B Technology disruptor in a Strategy & Operations capacity or as a Chief of Staff within a fast-moving organization.
  • 3-5 years at a Consulting Firm or Investment Bank focused on the technology or Aerospace and Defense sector.
  • 8+ years management and leadership experience, preferably in operational and growth settings.
  • Experience designing and driving cross-functional alignment and performance management systems.PREFERRED QUALIFICATIONS:
    • Exposure to B2B Sales processes and best practices (including Salesforce proficiency).
    • High level of technical proficiency in PPTX/Excel and project management tools (e.g., SmartSheet, Jira, or equivalent).
    • Ability to granularly process map, identify choke points, and synthesize into actionable takeaways.
    • MBA or advanced degree.$133,417 - $200,125 a yearTotal package details for U.S. based positions:- Regular employee positions: Salary within range listed above + Bonus + Benefits + Equity.- Temporary employee positions: Hourly within range listed above + temporary benefits package (applicable after 60 days of employment).- Interns/Military Fellows/Part-time not eligible for bonus, benefits or equity.Total package details for International positions which are roles based outside of the United States (where applicable):- International premium, hardship differential, cost of living differential, living quarters allowance, foreign service transfer allowance, equity, international benefits, visa assistance, and relocation assistance.Salary compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, licenses and certifications, and specific work location. All offers are contingent on a cleared background and possible reference check.Shield AI is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please let us know.
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Keywords: Shield AI, Washington DC , Strategy and Operations Manager, Executive , Washington, DC