General Manager

Company: Hunter Super Techs - TurnPoint
Location: Washington
Posted on: March 19, 2025

Job Description:

Imagine: 30 unique restaurants to order from, brought to your door in under 30 minutes. That's what our customers experience.At Wonder, we want to make world-class food within reach, no matter where you live. That's why we've created a vertically integrated, new standard of dining that will allow you to enjoy menus from award-winning chefs and iconic restaurants across the country, all in one place. Our elevated brick + mortar locations will offer pick up and dine in options, as well as delivery to your home.As a food-tech startup backed by top-tier venture capitalists and led by a team of experienced entrepreneurs-including some of the most accomplished leaders in the technology, culinary, and logistics industries-we're growing. Join us in pioneering a new category of dining called "Fast-Fine", and revolutionizing the way people eat.About the roleAs the General Manager of a Wonder restaurant, you'll lead day-to-day operations, ensuring exceptional service and driving business growth. Your key responsibilities include managing operations to achieve results, prioritizing food safety and team member safety, and providing best-in-class customer service. With your people-centric leadership, you'll create an outstanding dining experience while contributing to the success of your restaurant.ResponsibilitiesManage Operations and Drive Results

• Lead, engage, and motivate a team of hourly restaurant team members, as well as supporting management staff.
• Recruit, onboard, and train top-tier talent for your restaurant.
• Manage P&L to meet operational goals and adhere to the budget.
• Maintain clear and consistent communication regarding team achievements, priorities, protocols, and operational changes.
• Demonstrate effective floor management by optimizing staff deployment for maximum efficiency.
• Address performance issues promptly and respectfully through coaching, counseling, and conflict resolution.
• Drive restaurant sales and service efficiency by resolving operational obstacles.
• Supervise inventory and food safety protocols to ensure accuracy and efficiency, emphasizing adherence to shelf life and product dating guidelines.Manage Food Safety and Team Member Safety
  • Prioritize team member safety through clear communication and leading by example.
  • Maintain consistent adherence to food safety and security standards.Provide Best in Class Customer Service
    • Monitor team performance from the customer's perspective and acknowledge outstanding performance.
    • Schedule daily labor to meet business needs and deliver exceptional customer service.The experience you have
      • At least three years of General Manager or similar leadership role experience in a high-volume Quick Service Restaurant (QSR) or full-service restaurant.
      • Demonstrated ability to effectively manage and develop teams of 15+ members, per shift.
      • Experience managing operations of a restaurant including food waste and cost, labor, and P&L reporting.
      • The ability to take in many variables to find the best solution to a problem.
      • Ability to lead and motivate a team in a fast-paced environment.
      • Attention to detail and a strong drive for efficiency and accuracy.
      • Demonstrates professionalism and adheres to policies and procedures.
      • Exhibits effective verbal and written communication skills.
      • Strong team player.Requirements
        • Must be 21 years old and legally authorized to work in the US.
        • Must be able to lift 50 pounds.
        • Must be able to stand for a full shift while working.
        • Must have open availability, including night and weekend availability.
        • Must have a current Food Handlers Certification.*This list of qualifications and requirements also reflects the qualifications and requirements used as vetting criteria for our AEDT (Automated Employment Decision Tool).Compensation and Benefits
          • Salary Range: $105000 per year - $120750 per year.
          • Location: Washington, District of Columbia.
          • Medical, Dental, and Vision Insurance.
          • 401(k) Retirement Plan.
          • Employer match for Health Savings Account (HSA).
          • Learning and Development opportunities to advance your career.
          • Employee Stock.
          • Employee Discount.Note: Some of our benefits vary by state and depend on the number of hours you work.Hiring PracticesAt Wonder, we believe that in order to build the best team, we must hire using an objective lens. We are committed to fair hiring practices where we hire people for their potential and advocate for diversity, equity, and inclusion. As such, we do not discriminate or make decisions based on your race, color, religion, gender identity or expression, sexual orientation, national origin, age, military service eligibility, veteran status, marital status, disability, or any other protected class. If you have a disability, please let us know how we can make your interview process work best for you.
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Keywords: Hunter Super Techs - TurnPoint, Washington DC , General Manager, Executive , Washington, DC