Case Management Supervisor - Washington, DC

Company: Avature
Location: Washington
Posted on: March 18, 2025

Job Description:

Case Management Supervisor - Washington, DCDate: Thursday, January 30, 2025City: WashingtonState: DCCountry: United StatesWorking time: Full-timeDescription & RequirementsMaximus is hiring a Case Management Supervisor to join our team on-site in Washington, DC, for the DC Family Rehousing and Stabilization Program (FRSP). In this leadership role, you will supervise a team of case managers, ensuring the successful delivery of housing and support services to families in need. The ideal candidate will have at least 2 years of experience in a supervisory role, along with a strong background in working with disadvantaged populations. This is a great opportunity to help families achieve lasting stability and success!Essential Duties and Responsibilities:

• Ensure contractual obligations are met by identifying, recommending, and/or developing quality improvement strategies through the evaluation of staff performance standards and project performance measures.
• Identify training needs and development opportunities for subordinates.
• Develop work schedules and assign duties to subordinates to ensure efficiency.
• Discuss job performance concerns with subordinates to identify causes and issues and work closely with the Human Resources department on resolving problems.
• Oversee the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
• Evaluate subordinates' job performance and recommend appropriate personnel action.
• Ensure compliance with the company Wage & Hour policy, including ensuring non-exempt employees get their rest & meal breaks.
• Comply with all company required policies, procedures and processes including but not limited to required training.
• Evaluate systems and data to improve quality control and process improvements.
• Conduct process improvement utilizing project reports.
• Report issues, problems, and concerns to management.
• Ensure work with customers is executed in a caring and respectful manner and with due understanding of and consideration for their unique circumstances.
• Perform other duties as assigned by management.Minimum Qualifications:
• Bachelor's degree in relevant field of study and 3+ years of relevant professional experience required, or equivalent combination of education and experience.
• Minimum two (2) years supervisory experience in case management; automated data systems; working with disadvantaged populations.
• Experience working within QuickBase, preferred.EEO Statement: Maximus is an Affirmative Action/Equal Opportunity Employer. We provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.
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