Customer Success Manager
Company: MAX-Security Solutions Ltd.
Location: Washington
Posted on: March 15, 2025
Job Description:
Join our team as a Customer Success Manager in Tel Aviv, Israel!
You'll work closely with our VP of Sales, collaborate with Sales
Account Managers and work with all of MAX's team leaders, to
provide the best service for Fortune-500 clients. We look forward
to welcoming a passionate individual who is eager to make a
difference in our team!What You'll Do:
- Customer Journey Management: Define service standards, ensure
their implementation, and maintain customer satisfaction.
- Ensure retention and satisfaction of all clients - Managing
Retention Lifecycle and Reporting
- Become a subject matter expert on MAX's product and services
suite
- Supporting the growing CS and Sales team
- Onboarding MAX as a vendor with client portals and compliance
requests
- Customer Onboarding
- Running QBRs together with the Sales POCs focusing on account
management
- Optimization of current support processes
- CRM: Defining business processes (previous knowledge of HubSpot
or Monday preferred)What You'll Bring:
- High proficiency of spoken and written English (ideally
native-level)
- Proven work experience in a Customer Success or similar
role
- Strong time management and ability to prioritize multiple
projects independently
- Problem-solving skills with a proactive approach to identifying
and resolving customer issues
- Data-driven mindset with experience in analyzing customer
metrics and presenting insightsAdditional Preferred
Qualifications:
- Experience in managing a diverse group and training each
according to company standards
- Experienced with HubSpot or similar CRM, Monday.com
- Bachelor's degree or equivalent professional experienceMAX
Security Solutions is a global leader in tactical intelligence and
physical security, offering a unique blend of
intelligence-gathering and operational skills. For over 25 years,
MAX has specialized in protection, prevention, and risk management,
providing customized solutions that adapt to the changing needs of
some of the world's most esteemed Fortune 500 and Fortune 100
corporations.
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Keywords: MAX-Security Solutions Ltd., Washington DC , Customer Success Manager, Executive , Washington, DC
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