Senior Director of Support
Company: VirtualVocations
Location: Fairfax
Posted on: March 7, 2025
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Job Description:
A company is looking for a Senior Director, Support.
Key Responsibilities
Develop and implement a scalable strategy for high-quality customer
service across all products
Recruit, train, and mentor a global team while fostering a culture
of accountability and growth
Define and analyze key performance indicators (KPIs) to monitor and
improve support processes
Required Qualifications
Bachelor's Degree in Engineering, Computer Science, Business, or a
related field, or equivalent experience
5+ years of experience in technical customer support leadership
Proven track record in delivering exceptional support within a SaaS
or professional services environment
General knowledge of SQL queries and Windows server
administration
Ability to complete Criminal Justice Information Services (CJIS)
training and pass a secondary FBI Level background check
Keywords: VirtualVocations, Washington DC , Senior Director of Support, Executive , Fairfax, DC
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