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Senior Director of Support

Company: VirtualVocations
Location: Fairfax
Posted on: March 7, 2025

Job Description:

A company is looking for a Senior Director, Support.



Key Responsibilities

Develop and implement a scalable strategy for high-quality customer service across all products
Recruit, train, and mentor a global team while fostering a culture of accountability and growth
Define and analyze key performance indicators (KPIs) to monitor and improve support processes


Required Qualifications

Bachelor's Degree in Engineering, Computer Science, Business, or a related field, or equivalent experience
5+ years of experience in technical customer support leadership
Proven track record in delivering exceptional support within a SaaS or professional services environment
General knowledge of SQL queries and Windows server administration
Ability to complete Criminal Justice Information Services (CJIS) training and pass a secondary FBI Level background check

Keywords: VirtualVocations, Washington DC , Senior Director of Support, Executive , Fairfax, DC

Click here to apply!

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