Assistant Store Manager
Company: Community Choice Financial Family of Brands
Location: College Park
Posted on: March 1, 2025
Job Description:
OverviewAs an Assistant Store Manager ("ASM"), you will use your
customer service and leadership experience to provide a white-glove
experience for our customers. Working closely with the Store
Manager to develop your leadership skills in real-time, you will
help coach our Customer Service Representatives and play a key role
in helping the team produce results. In return, we will help you
reach the next level in your career by providing an ongoing
comprehensive training and development program that will allow you
to truly shine.Responsibilities
- Provide an exceptional customer experience throughout the full
cycle of the loan or pawn process by educating consumers and making
recommendations based on their financial needs.
- Assist in customer account management by accepting payments,
monitoring, and managing customer appointments.
- Work to meet Company-set performance standards by leveraging
business-to-business partnership opportunities, obtaining
referrals, and participating in and hosting in-store and community
events.
- Develop customer relationships to build new business, maintain
store profitability, and further brand loyalty and
recognition.
- Provide support, coaching, and development to Customer Service
Representatives in order to improve the team's potential.
- Maintain customer information in the Point of Sale system with
accuracy and integrity.
- Help ensure a work environment that upholds compliance with
Company policies and procedures, as well as local, state, and
federal laws and regulations.
- Maintain office security protocols and conduct proper opening
and closing procedures, including management of vault, cash drawer,
and bank deposits.
- Monitor and maintain internal and external store appearance and
cleanliness, addressing basic facility needs and scheduling
maintenance services.
- Utilize personal vehicle to complete bank deposits and other
Company business throughout the workday.
- Work efficiently in a rapidly changing and fast-paced
environment and handle multiple challenging tasks with ease to meet
individual and team performance standards.
- Utilize strong interpersonal skills to communicate and interact
with customers and Team Members at all levels.
- Ability to maintain a full-time work schedule with regular
in-person attendance, including limited Saturday hours, is required
for this position. A full-time work schedule for this position
includes, at a minimum, 40-hours per week.*Store hours, schedules,
and/or the minimum number of hours required for this position may
be subject to change by brand entity and at the sole discretion of
the Company. Speak with your recruiter for the most up-to-date
hourly requirements.Qualifications
- High School Diploma or equivalent required
- At least 3 months of supervisory, key holder, or relevant
leadership experience
- Minimum one year experience in customer service, sales, or
retail
- Excellent verbal and written communication skills
- Ability to work phone, Point of Sale, Microsoft Office, and
other systems
- Must be at least 18 years of age (19 in Alabama)
- Background check required (subject to applicable law)
- Ability to meet the physical demands of this position, which
frequently include: the ability to remain in a stationary position,
the ability to move and transport up to 25 pounds, the ability to
move about inside and outside of the store, and the operation of
mechanical controls, such as a keyboard.Preferred Qualifications
and Skills
- Associate degree or higher
- Bilingual English/Spanish is a plus and may be required for
certain locationsWhat We OfferOur Benefits Include:
- A comprehensive new hire training program
- Access to a robust learning management system, full of
e-learning modules and training programs to help boost your
professional and personal development
- Performance-based career advancement
- Educational Reimbursement Program
- Multiple coverage choices for medical insurance, all include
free telemedicine and medical spending account (HSA/FSA)
options
- Traditional 401(k) and Roth 401(k) Retirement plan with a
generous Company match program
- Company-Sponsored Life and AD&D Insurance
- Voluntary benefits, including dental, vision, short-term and
long-term disability plans, accident, critical illness, hospital
confinement insurance, and even pet insurance
- Paid Time Off (Accrue 12 days per calendar year plus additional
days for each year of service after the first year of
employment)
- Diverse Culture and Inclusive EnvironmentBased on current
benefit offering, which is subject to change with or without
notice. Certain benefits are subject to the terms and conditions of
the governing plan documents which should be consulted for
additional details and eligibility requirements.About UsTitleMax is
one of the nation's largest title lending companies helping
thousands of people every day get the cash they need through title
loans/pawns and now in select states, with personal loans. Since
our first store opened in 1998, TitleMax has expanded to over 900
locations spanning 14 states.The information contained herein is
not intended to be an all-inclusive list of the duties and
responsibilities of the job, nor is it intended to be an
all-inclusive list of the skills and abilities required to do the
job. The Company may, at its discretion, revise the job description
at any time, and additional functions and requirements may be
assigned by supervisors as deemed appropriate. Requirements,
skills, and abilities included have been determined to illustrate
the minimal standards required to successfully perform the
position.Important: The Community Choice Financial Family of Brands
will never ask you for banking or other payment information at any
point during the interview or hiring process, nor will we conduct
an interview via text message. Any official email correspondence
will come from the domains @ccfi.com, @titlemax.com, or
@titlemax.biz. In-store positions are in-person only.The Community
Choice Financial Family of Brands is committed to providing an
inclusive workplace free of discrimination based on race, color,
religion, sex, age, national origin, military status, disability,
pregnancy, sexual orientation, gender identity or expression,
genetic information or any other characteristic protected by
applicable law. Candidates of all backgrounds are encouraged to
apply. CCFI Companies, LLC is an equal-opportunity employer.
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Keywords: Community Choice Financial Family of Brands, Washington DC , Assistant Store Manager, Executive , College Park, DC
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