Manager, Data Governance and Administration
Company: American Psychiatric Association
Location: Washington
Posted on: February 20, 2025
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Job Description:
Job DetailsJob Location American Psychiatric Association HQ -
Washington, DC -Job Category Information TechnologyDescription
POSITION SUMMARY
The Manager, Data Governance and Administration at the American
Psychiatric Association (APA) plays a crucial role in driving APA's
data strategy and optimizing our Salesforce platform to enhance
operational efficiency and support the organization's mission. This
position collaborates with various departments to translate
business needs into effective technical solutions, ensuring the
integrity and effectiveness of our CRM system. They will serve as
one of APA's AMS/CRM experts and regularly liaise with internal
staff and third-party vendors to ensure needed functionality,
processes, and analytics are in place to support APA
operations.
DUTIES & RESPONSIBILITIES
Salesforce Administration
Optimize our Salesforce environment while championing data
governance and driving data analytics initiatives.
Manage data sets and processes for various programs in
Salesforce/Fonteva, including data architecture, user management,
security, flows, enterprise applications, and routine system
audits.
Develop and manage automation processes using Flows and similar
tools
Collaborate with internal stakeholders to understand business
requirements and implement highly efficient cost-effective
solutions within Salesforce.
Responsible for QA, testing, and implementation of new
applications, software releases, upgrades, and patches for Fonteva,
Salesforce, and other related software.
Manage third-party platform integrations and troubleshoot issues as
needed.
Ensure compliance with Salesforce best practices and security
protocols.
Data Governance
Develop and maintain data governance policies, standards, and
procedures to ensure data integrity, compliance, and security.
Lead data quality initiatives, including validation, cleansing, and
enrichment processes.
Establish and manage data stewardship practices across departments
to promote accountability and consistency.
Ensure compliance with relevant regulations, such as GDPR, CCPA,
and other data privacy laws.
Data Analytics
Design, develop, and deploy dashboards and reports using
Salesforce, Tableau, or other analytics tools to provide insights
into organizational performance across APA programs.
Conduct data analysis to generate actionable insights that drive
business performance and strategic decision-making.
Partner with cross-functional teams to identify key metrics, KPIs,
and reporting needs.
Automate data workflows, reporting, and data visualizations to
improve efficiency and accuracy.
Training, Support, and Documentation
Provide engaging training and support to users, ensuring they can
effectively utilize Salesforce features for their respective
roles.
Create and maintain detailed documentation on all processes,
policies, and application configuration.
Provide data governance training and awareness programs to promote
a data-driven culture and adherence to governance standards.
Additional Responsibilities
Maintain and grow acumen on emerging trends, Salesforce, data
architecture, data analytics, and new technology, and provide
recommendations for process improvements to APA systems.
Embodies the values and core competencies of the Association at all
times and positively promotes a data driven culture.
Support all internal team members and departments in accomplishing
the Association's mission, vision, and goals.
Perform other related duties as assigned.
COMPETENCIES
The Manager, Data Governance and Administration's performance on
these duties and responsibilities will be measured using the
following competencies:
SCOPE & IMPACT
Performs tasks that significantly impact al the APA and require the
ability to gather, organize, verify, compose, and/or analyze
established concepts, policies, and procedures to complete several
multistep functions
Responsible for specific daily activities for a body of work or
publication
Demonstrates proficiency in the use of specialized skills and
techniques
Success is frequently measured by completing a complex set of tasks
and demonstrating complex and nuanced individual and group work
environment behaviors
COMPLEXITY, PROBLEM SOLVING & DECISION-MAKING
Exercises judgment to choose a work method/procedure and to
schedule tasks appropriately to meet guidelines
Must demonstrate sound decision-making in a range of situations
Has authority to make decisions relevant to day-to-day
operations
Identifies complex problems and issues. Designs and implements
solutions with management approval
Recognizes out-of-scope problems and escalates them to the
appropriate level
RELATIONSHIP MANAGEMENT & AUTHORITY
Relationships span levels internally and externally and center on
collaborative work efforts
Has extensive contact with management, staff, and colleagues across
departments to identify, learn, explain, and report on key issues,
trends, and challenges
Uses diplomatic skills to obtain trust, cooperation, and
understanding in order to resolve more complex problems
May represent the organization as a liaison to APA governance and
other external coalitions and audiences with guidance from
supervisor
ORGANIZATIONAL KNOWLEDGE
Demonstrates a full understanding of the work or project team's
relationships and responsibilities within the department
Demonstrates a thorough working knowledge of policies, procedures,
and terminology of the related department/field
SUPERVISION
Coaches and mentors junior level staff
Qualifications REQUIRED SKILLS, EXPERIENCE, AND QUALIFICATIONS
Bachelor's degree in a related field with a minimum of 5 years'
database administration, preferably Salesforce, experience; or an
equivalent combination of education and experience, preferably in a
nonprofit or association setting.
Salesforce Administrator certification is required; additional
Salesforce certifications a plus
Experience with Tableau; Tableau certification preferred.
Experience with Fonteva preferred.
In-depth knowledge of data integrations best practices
Proficiency in Salesforce configuration, workflows, reports and
dashboards, and data architecture.
Experience with software development life cycle, quality
initiatives, information mapping methodologies, system integration
and testing
Experience with data processing flowcharting techniques.
Critical thinker with exceptional analytical, conceptual, and
problem-solving skills.
Skill in utilizing business intelligence (BI) best practices and
technologies to translate raw data to information that can be used
for organizational decisions.
Demonstrated ability to document and communicate technical
requirements and processes.
Experience leading ongoing reviews of business processes and
developing optimization strategies.
Ability to coordinate and manage multiple projects/tasks with
limited supervision in a high-pressure environment.
Demonstrated project management skills to include establishing
business requirements, timelines, and meeting deadlines.
Commitment to continuous quality improvement to ensure the
integrity of the system.
Ability to analyze information and evaluate results to choose the
best solution and solve problems.
Ability to creatively use resources to increase the efficiency and
effectiveness of work performed.
Highly data driven, customer-focused and solution-oriented.
Excellent communication and interpersonal skills.
Commitment to the organization's mission and values
EOE, including disability/vets
Salary-$101,900-$115,550
Keywords: American Psychiatric Association, Washington DC , Manager, Data Governance and Administration, Executive , Washington, DC
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