Full Time Field Service Technician - Greater DC Area

Company: Fourlane, Inc.
Location: Washington
Posted on: March 4, 2025

Job Description:

Full Time Field Service Technician - Greater DC AreaWashington, DC, USA Req #4427Monday, February 17, 2025Full Time Field Service Technician - Greater DC AreaRobotics and Digital Solutions (RDS), a Division of The Hillman Group, has an opening for a Full Time Kiosk Technician in the Greater DC area.You would begin your career with RDS as a Kiosk Technician training on key duplicating, tag engraving and 3rd party break fix kiosks. The territory consists of 60 kiosks and is a 40 hour per week position. This position will start at $23 per hour, and a company vehicle, cell phone allowance, and fuel card are provided. The territory would cover Annandale, Alexandria, Fairfax, Falls Church, and Oxon Hill, MD area.

• World Class Benefit plans include Health, Dental, Life, Short- and Long-term disability insurance as well as a 401k plan!
• Company vehicle, independent scheduling, and flexibility!
• Wellness Program
• Employee Stock Purchase Plan
• Vacation/Paid Time Off/Sick Days/Floating Holiday's
• Exclusive Hillman discounts and extra perks for thousands of products, including theme parks, shows, sporting events, concerts, dinner shows, movies and much more (Tickets at Work).Job Description:
  • Primary contact with our customer locations.
  • Restocks kiosks, orders product, cleans, does preventative maintenance, and responds to service and repair dispatches as needed.
  • The schedule for routine service calls is flexible within the week, however Saturday service is sometimes required.
  • Unscheduled service calls are expected to be responded to in four hours with an ETA, with on-site visit within 24 hours.
  • Ideal for retired candidates with some technical experience.Responsibilities:
    • Re-stock and perform routine service on kiosks as needed.
    • Perform on-call repairs or adjustments to the machine when the machine goes out of order.
    • Install machines in the local area.
    • Monitor machines in territory daily for issues and contact stores to resolve connectivity or power issues.
    • Keep track of inventory for re-stocking machines that are in the Kiosk Tech's possession.
    • Conduct store meetings and interact with store management on a routine basis to ensure a good working relationship with our clients and promote the machine to improve revenue.
    • Grow revenue in territory by optimizing machine locations, uptime, product mix, store relationships, etc.Skills:
      • Basic trouble-shooting skills
      • Mechanical and electro-mechanical skills
      • The ability to follow written and oral instructions very carefully.
      • Basic computer skills and basic spreadsheet and email skills are also required.
      • Must have a valid driver's license.Training specific to the kiosks will be provided to all new employees.#RDS #ReadyToWork #RedBoxThe Hillman Group is an Equal Employment Opportunity and Affirmative Action Employer and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, protected veteran or military status, genetic information, citizenship status, sexual orientation, gender identity, marital status, or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances.
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Keywords: Fourlane, Inc., Washington DC , Full Time Field Service Technician - Greater DC Area, Engineering , Washington, DC