Avaya RED Senior Voice Engineer
Company: All Native Group
Location: Washington
Posted on: March 3, 2025
Job Description:
SummaryThe Avaya Engineer will ensure implementation of best
practice solutions for voice communications services. They will
design and implement voice solutions including PBX engineering,
voice network provisioning, and ACD administration. The Engineer
will support and manage voice systems, voice networks, and adjuncts
such as System Manager, Session Manager, AES, CMS, WFO,
Maintenance, and Installation. They will also provide Tier 2 and 3
support to internal voice support staff. They will document voice
networks and work with vendors and clients to plan, design, and
implement client and internal voice solutions.Description of Daily
Duties:
- Provide support to internal teams and clients on voice network
and applications.
- Work with clients and internal teams to design and implement
call routing solutions.
- Manage and maintain voice network and systems.
- Recommend solutions, improvements, strategy, and architecture
for voice network and systems.
- Ensure incident tickets are attended to in a timely
manner.
- Responsible for day-to-day adds, moves, changes, and user
troubleshooting.
- Resolving issues with the Avaya systems on site.
- Implements and troubleshoots enterprise Voice-related
solutions/incidents/system outages.
- Supports voice engineering initiatives for all project-related
and ongoing operations support for voice communications
services.
- Responds to escalated incidents and service requests from
Delivery/Operations Teams.
- Coordinates planned maintenance activities,
coordinates/facilitates planned/unplanned service outages, and
ongoing project-related support activities.
- Promptly responds to all critical/high incidents or service
requests and resolves within service level targets and/or scheduled
time frames.
- Maintain enterprise awareness of system maintenance and
outages, as well as world events that could impact IT
operations.
- Recommends and integrates new Telecommunication Voice, Video,
and Unified Communications technologies.
- Monitors, reviews, recommends, tests, and implements new
software revision/feature sets/patch evaluation and trade studies,
periodic system refresh.
- Meets with customers to discuss special tasks (i.e., large
moves) and provides solutions when needed.
- Can be available 24/7 or able to respond within a 4-hour period
if needed when on call.Desired Skills or Hands-on Experience and
Certifications:
- Avaya certifications preferred: ACA or ACIS or ACSS or ACS or
ACE or ACSA.
- 5+ years of experience with call center technology, voice
systems, and voice networks with emphasis in VoIP systems with both
H.323 and SIP.
- Configure SIP trunks (routing via AAR/ARS) experience.
- 5 years' experience with Avaya Communication Manager. Versions
7/8 are preferable.
- Experience in a complex IT environment with a multi-platform
technical environment helpful.
- Avaya Communication Manager (Avaya Aura Platforms) and Adjunct
Administration, Maintenance, and Installation.
- Experience with VoIP, inbound and outbound voice networks,
experience with network protocols and circuit provisioning and
standards, understanding of LAN protocols.
- Proven ability to successfully manage multiple projects and
work across all levels in the organization.
- Demonstrated ability to collaborate with project teams and
managers as a service provider.
- Proven ability to plan, investigate, design, and implement
voice networks.
- Ability to effectively interact with customers to discuss needs
and provide solutions.
- Avaya Communications (ARS) and (AAR) enterprise
experience.
- Experience with other Avaya appliances, i.e., Avaya Aura
Messaging, Avaya CMS, and Avaya OneX Agent.
- A working knowledge of basic telephony, i.e., wiring, cross
connects, demarcation points, etc.
- Strong team player and team mentor.Drug Free WorkplaceAll
Native Group is a Drug Free Workplace. It is our policy that all
new hires must successfully complete a pre-employment drug screen
as a condition of employment. In addition, all employees are
subject to random drug screens throughout the term of their
employment with All Native Group.Security ClearanceMust be a U.S.
citizen. Must possess or be able to obtain/maintain a SECRET
security clearance.Compensation and Benefits:The expected
compensation range for this position is $150,000.00-$180,000.00 per
year. We offer comprehensive benefits that allow you to balance
work and life. A benefits summary is available from this link:
.AAP/EEO StatementAll Native Group is an equal opportunity
employer. All qualified applicants will receive consideration for
employment without regard to race, color, religion, sex, sexual
orientation, gender identity, national origin, disability, or
status as a protected veteran. However, preference may be extended
to persons of Indian descent in accordance with applicable
laws.Other DutiesPlease note this job description is not designed
to cover or contain a comprehensive listing of activities, duties,
or responsibilities that are required of the employee for this job.
Duties, responsibilities, and activities may change at any time
with or without notice.#LI-TB1
#J-18808-Ljbffr
Keywords: All Native Group, Washington DC , Avaya RED Senior Voice Engineer, Engineering , Washington, DC
Didn't find what you're looking for? Search again!
Loading more jobs...