Zoom Contact Center Solutions Engineer
Company: Zoom
Location: Washington
Posted on: March 1, 2025
Job Description:
What you can expectZoom is looking to grow its global Contact
Center Solution Engineering team. Do you have a passion for working
with customers? Do you have experience working in the Contact
Center industry? Do you have a passion for diving into technology
that powers better customer experiences? If so, we would love to
have you join us here at Zoom!About the TeamContact Center
Consulting Solution Engineers serve as experts in Zoom's portfolio
of Contact Center capabilities. They are responsible for driving
the technical portion of a CX sales cycle alongside their Zoom
sales colleagues. Join us in helping our customers level up their
contact centers and growing Zoom's next billion dollar
business.Responsibilities
- Acting as the customers trusted advisor throughout the
pre-sales lifecycle; translating technical and business
requirements into solutions
- Developing trust with customer executives, leadership and other
stakeholders to ensure customers' business outcome success
- Focusing on customer problem solving, understanding business
objectives and creating innovative solutions to enable their
success
- Partnering with account teams to execute pre-sales activities
including opportunity qualification and discovery, demonstrations,
product workshops and proof of concepts
- Engaging with ZCC Product teams to drive customer feedback,
expand product innovation and market leadership
- Understanding of industry regulatory requirements, customer
security requirements, etc., and translating those into actionable
feature requests for Product ManagementWhat we're looking for
- 5+ years experience in customer focused roles, as well as
technical acumen with demonstrated experience in Solutions
Engineering
- Demonstrate ability to sell to a business buyer, and an
understanding of the techniques required to do so
- Demonstrate industry experience in CCaaS, and/or adjacent
industries like AI, Workforce Optimization, Quality Management,
etc.
- Demonstrate understanding of the CX/EX industry including
Contact Center concepts such as Workforce Optimization, Workforce
Management, Workforce Engagement Management, etc.
- Demonstrate familiarity with creating and managing Web Services
(Rest APIs)
- Able to communicate effectively with internal stakeholders, and
the capability to work in rapid paced, team-oriented
environments
- Understand the Contact Center market and trends, advocating
customer needs to influence strategy and visionSalary Range or On
Target Earnings:Minimum: $146,000.00Maximum: $319,400.00In addition
to the base salary and/or OTE listed, Zoom has a Total Direct
Compensation philosophy that takes into consideration base salary,
bonus and equity value.Note: Starting pay will be based on a number
of factors and commensurate with qualifications & experience.We
also have a location based compensation structure; there may be a
different range for candidates in this and other locations.At Zoom,
we offer a window of at least 5 days for you to apply because we
believe in giving you every opportunity. Below is the potential
closing date, just in case you want to mark it on your calendar. We
look forward to receiving your application!Anticipated Position
Close Date:03/07/25Ways of WorkingOur structured hybrid approach is
centered around our offices and remote work environments. The work
style of each role, Hybrid, Remote, or In-Person is indicated in
the job description/posting.BenefitsAs part of our award-winning
workplace culture and commitment to delivering happiness, our
benefits program offers a variety of perks, benefits, and options
to help employees maintain their physical, mental, emotional, and
financial health; support work-life balance; and contribute to
their community in meaningful ways.About UsZoomies help people stay
connected so they can get more done together. We set out to build
the best collaboration platform for the enterprise, and today help
people communicate better with products like Zoom Contact Center,
Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We're problem-solvers, working at a fast pace to design solutions
with our customers and users in mind. Here, you'll work across
teams to deliver impactful projects that are changing the way
people communicate and enjoy opportunities to advance your career
in a diverse, inclusive environment.Our CommitmentWe believe that
the unique contributions of all Zoomies is the driver of our
success. To make sure that our products and culture continue to
incorporate everyone's perspectives and experience we never
discriminate on the basis of race, religion, national origin,
gender identity or expression, sexual orientation, age, or marital,
veteran, or disability status. Zoom is proud to be an equal
opportunity workplace and is an affirmative action employer. All
your information will be kept confidential according to EEO
guidelines.We welcome people of different backgrounds, experiences,
abilities and perspectives including qualified applicants with
arrest and conviction records and any qualified applicants
requiring reasonable accommodations in accordance with the law. If
you need assistance navigating the interview process due to a
medical disability, please submit an and someone from our team will
reach out soon. This form is solely for applicants who require an
accommodation due to a qualifying medical disability.
Non-accommodation-related requests, such as application follow-ups
or technical issues, will not be addressed.
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Keywords: Zoom, Washington DC , Zoom Contact Center Solutions Engineer, Engineering , Washington, DC
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