Zoom Contact Center Solutions Engineer

Company: Zoom
Location: Washington
Posted on: March 1, 2025

Job Description:

What you can expectZoom is looking to grow its global Contact Center Solution Engineering team. Do you have a passion for working with customers? Do you have experience working in the Contact Center industry? Do you have a passion for diving into technology that powers better customer experiences? If so, we would love to have you join us here at Zoom!About the TeamContact Center Consulting Solution Engineers serve as experts in Zoom's portfolio of Contact Center capabilities. They are responsible for driving the technical portion of a CX sales cycle alongside their Zoom sales colleagues. Join us in helping our customers level up their contact centers and growing Zoom's next billion dollar business.Responsibilities

• Acting as the customers trusted advisor throughout the pre-sales lifecycle; translating technical and business requirements into solutions
• Developing trust with customer executives, leadership and other stakeholders to ensure customers' business outcome success
• Focusing on customer problem solving, understanding business objectives and creating innovative solutions to enable their success
• Partnering with account teams to execute pre-sales activities including opportunity qualification and discovery, demonstrations, product workshops and proof of concepts
• Engaging with ZCC Product teams to drive customer feedback, expand product innovation and market leadership
• Understanding of industry regulatory requirements, customer security requirements, etc., and translating those into actionable feature requests for Product ManagementWhat we're looking for
  • 5+ years experience in customer focused roles, as well as technical acumen with demonstrated experience in Solutions Engineering
  • Demonstrate ability to sell to a business buyer, and an understanding of the techniques required to do so
  • Demonstrate industry experience in CCaaS, and/or adjacent industries like AI, Workforce Optimization, Quality Management, etc.
  • Demonstrate understanding of the CX/EX industry including Contact Center concepts such as Workforce Optimization, Workforce Management, Workforce Engagement Management, etc.
  • Demonstrate familiarity with creating and managing Web Services (Rest APIs)
  • Able to communicate effectively with internal stakeholders, and the capability to work in rapid paced, team-oriented environments
  • Understand the Contact Center market and trends, advocating customer needs to influence strategy and visionSalary Range or On Target Earnings:Minimum: $146,000.00Maximum: $319,400.00In addition to the base salary and/or OTE listed, Zoom has a Total Direct Compensation philosophy that takes into consideration base salary, bonus and equity value.Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience.We also have a location based compensation structure; there may be a different range for candidates in this and other locations.At Zoom, we offer a window of at least 5 days for you to apply because we believe in giving you every opportunity. Below is the potential closing date, just in case you want to mark it on your calendar. We look forward to receiving your application!Anticipated Position Close Date:03/07/25Ways of WorkingOur structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.BenefitsAs part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways.About UsZoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars. We're problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Here, you'll work across teams to deliver impactful projects that are changing the way people communicate and enjoy opportunities to advance your career in a diverse, inclusive environment.Our CommitmentWe believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines.We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law. If you need assistance navigating the interview process due to a medical disability, please submit an and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.
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Keywords: Zoom, Washington DC , Zoom Contact Center Solutions Engineer, Engineering , Washington, DC