INFRASTRUCTURE ENGINEER (MQ)

Company: nTech Workforce
Location: Reston
Posted on: November 11, 2024

Job Description:

Terms of Employment

• W2 Contract, 6 Months (Likely Extension)
• Initially, this individual should be comfortable working onsite once per week in Reston, VA. Once settled in, this individual can work remotely - with in-person events roughly once per quarter.
  Overview & ResponsibilitiesWe are seeking an experienced Infrastructure Engineer to join our team. In this role, you will play a crucial part in maintaining and optimizing our infrastructure systems by identifying, analyzing, and troubleshooting issues to ensure high availability and performance. You will conduct in-depth server troubleshooting, perform root cause analysis, and collaborate with vendors-especially IBM-to keep our systems functioning smoothly. Additionally, you'll lead calls to provide insight and explanation into the issues and solutions, ensuring effective communication across teams.Key responsibilities include:
  • Performing server health checks, identifying production issues, and assessing system functionality.
  • Conducting root cause analysis to determine the underlying issues, diagnosing performance bottlenecks, and implementing solutions.
  • Engaging with multiple vendors (e.g., IBM) for support on infrastructure tools and system issues, with a focus on MQ (Message Queue) services and other IBM products.
  • Managing incidents and service requests, leading troubleshooting efforts to resolve infrastructure issues efficiently.
  • Monitoring and analyzing system performance metrics to prevent future issues and improve system uptime.
  • Supporting continuous improvement by planning and implementing infrastructure enhancements based on findings.
  • Collaborating with cross-functional teams to understand system dependencies and the flow of the Software Development Life Cycle (SDLC).
  • Documenting troubleshooting processes and communicating solutions to internal stakeholders and clients.
    Required Skills & Experience
    • 5+ years of experience in infrastructure engineering with strong knowledge of server troubleshooting, root cause analysis, and problem resolution.
    • Demonstrated expertise with IBM products and tools, including MQ services.
    • Strong experience with AWS and Bitbucket.
    • Proven ability to analyze and resolve network issues, identify system health status, and execute recovery plans.
    • Excellent communication skills, with the ability to lead calls and articulate root cause analysis, solutions, and next steps effectively to both technical and non-technical stakeholders.
    • Thorough understanding of SDLC processes, infrastructure frameworks, and operational best practices.
      Preferred Skills & Experience
      • Experience working with or alongside IBM vendor support and familiarity with troubleshooting protocols specific to IBM environments.
      • Familiarity with automation tools and scripting languages for enhancing infrastructure processes and managing health checks.
      • Background in production support for complex environments with high availability requirements.
      • Proficiency in managing cloud-based services within AWS and maintaining infrastructure as code best practices.

Keywords: nTech Workforce, Washington DC , INFRASTRUCTURE ENGINEER (MQ), Engineering , Reston, DC