Office Manager

Company: National Housing Trust
Location: Washington
Posted on: February 20, 2025

Job Description:

ORGANIZATIONAL BACKGROUNDNational Housing Trust (NHT) has been dedicated to creating and preserving affordable housing for almost 40 years. Our mission is to create and preserve affordable homes to provide opportunity, advance racial equity, reduce economic disparities, and strengthen community resilience through our integrated policy-plus-practice approach. We build, preserve, and finance affordable housing and use that expertise to inform and advance resident-focused solutions to strengthen the broader affordable housing industry.NHT has a staff of 60+ across five program areas: Policy, Lending, Real Estate Development, Community Outreach and Impact, and Energy Solutions. Our hallmark is our cross-functional, integrated approach to innovating, demonstrating, and amplifying solutions to the affordable housing crisis in the U.S.ABOUT OPHRThe Operations and Human Resources (OPHR) team plays a vital role in supporting NHT's people, systems, and workplace operations. We ensure that staff have the resources, policies, and infrastructure needed to thrive. Our work spans HR, office management, IT coordination, leadership support, and overall organizational operations to help NHT run effectively and efficiently.Our team includes:

• Senior Director of HR - Leads HR strategy, policies, and overall team operations.
• HR Manager - Manages HR operations, recruiting and hiring, onboarding and offboarding, and employee relations.
• Senior HR Generalist - Administers Payroll and benefits, HR compliance, onboarding, and employee engagement.
• Office Manager - Handles office operations, facilities, staff support, and organizational productivity.Together, we create a workplace that supports NHT's mission by enhancing organizational operations and employee experience.POSITIONNHT seeks a proactive and highly organized Office Manager to oversee day-to-day office operations, maintain administrative policies and systems, and cultivate a welcoming and efficient workplace. This position reports to the Senior Director of HR and is essential to staff productivity, facility management, supporting leadership, coordinating meetings, and maintaining strong internal and external communication.The ideal candidate effectively manages competing priorities while maintaining a professional yet approachable demeanor. They excel at adapting quickly, learning fast, and navigating organizational complexities with ease. With a proven ability to work independently, take initiative, and drive improvements, they bring strong communication and interpersonal skills that foster collaboration, service excellence, and a positive work environment.This DC-based position requires in-person work Monday through Thursday as the organization's first point of contact and may be eligible for remote work on Fridays.RESPONSIBILITIESOFFICE OPERATIONS & ADMINISTRATION
  • The first point of contact handling office calls, voicemails, and reception.
  • Manage and distribute incoming mail and oversee postage/shipping needs.
  • Develop and implement office systems and procedures to ensure efficiency.
  • Oversee security, including fob assignment and maintaining security logs.
  • Manage vendor relationships, contracts, and building management communications.
  • Manage the office budget, including tracking and reconciling expenses, invoices, and utility bills.
  • Maintain organizational memberships and liaise with external organizations.
  • Serve as an in-house notary.TECHNOLOGY & EQUIPMENT
    • Act as the primary IT liaison, coordinating with consultants on complex issues.
    • Maintain and troubleshoot office equipment and oversee inventory.
    • Update asset lists and ensure proper management of office technology resources.STAFF & EVENT SUPPORT
      • Coordinate logistics for monthly staff meetings and organizational events.
      • Plan and execute in-house and off-site events (team building, activities, conferences).
      • Coordinate scheduling, catering, and event setup/breakdown.
      • Support HR with onboarding/offboarding, including IT and workspace setup.FACILITIES MANAGEMENT
        • Liaise with building management for maintenance, repairs, and general upkeep.
        • Maintain organized common areas and ensure office supplies are fully stocked.
        • Oversee conference room scheduling and workspace organization.
        • Ensure office efficiency through proper equipment procurement, workspace layouts, and record retention.EXECUTIVE SUPPORT
          • Draft, proofread, and format reports, board books, and internal communications with clarity and professionalism.
          • Collaborate with the Administrative Assistant to the CEO with board books.
          • Supporting senior leadership, particularly with board coordination, scheduling, and confidential communications. Planning and executing meetings, conferences, staff, and board events, including managing logistics, catering, travel, and hotel arrangements.
          • Build and maintain professional relationships with board members, senior leaders, vendors, and external partners.
          • Handle sensitive information with professionalism and discretion.DOES THIS SOUND LIKE YOU?This is an extraordinary opportunity for a committed and emerging leader with at least five (5) years of experience as an Office Manager, Front Office Manager, or Executive (Administrative) Assistant.Other qualifications include:
            • Experience in the affordable housing industry or a similarly complex, matrixed organization.
            • Exceptional attention to detail and a solutions-oriented mindset.
            • Professional, personable, and service-oriented approach to handling inquiries and interactions.
            • Able to work independently and proactively anticipate needs.
            • Excellent time management and ability to prioritize in a fast-paced and ever-changing environment.
            • Strong written and verbal communication skills, using clear and concise language.
            • Effective interpersonal and organizational skills, fostering collaboration across teams.
            • Strong budget management skills-capable of handling expenses including tracking, invoicing, and expense reconciliation.
            • Commitment to diversity, equity, and inclusion in all interactions.
            • Knowledge of office administration systems and procedures.
            • Proficiency in Microsoft Office Suite (i.e. Excel, Outlook, Word, PowerPoint).
            • Experience with office management software, virtual meeting platforms (i.e. Teams), and document-sharing tools (i.e. SharePoint).
            • Experience with office equipment and email scheduling tools.
            • Ability to track, prioritize, and execute multiple tasks efficiently while meeting deadlines.
            • Proactive and self-starter, able to anticipate problems and find creative solutions.
            • Strong organizational and planning skills, with a high level of detail orientation.
            • Thrive in an ever-changing environment and quickly adapt to shifting priorities.
            • Ability to identify and implement policy and process improvements.
            • A collaborative and team-oriented mindset.
            • Commitment to NHT's mission, with a deep dedication to supporting low-income families.COMPENSATIONSalary and benefits are competitive and commensurate with experience. The salary range for this position is $69,000 to $86,300. For details on benefits offered, please refer to .JOIN USApply for this job. No phone calls, please.NHT is committed to providing equal employment opportunity in all our employment programs and decisions, including, but not limited to recruitment and hiring. Equal employment opportunity is provided to all employees and applicants for employment without regard to race, color, religion, creed, sex, national origin or ancestry, age, marital status, personal appearance, sexual orientation, gender identity or expression, family responsibilities, political affiliation, disability, matriculation, genetic information, covered veteran's status or any other protected characteristic under federal, state, or local law. BIPOC applicants, women, and persons with disabilities are especially encouraged to apply.
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Keywords: National Housing Trust, Washington DC , Office Manager, Administration, Clerical , Washington, DC