Receptionist

Company: OrthoVirginia
Location: Fairfax
Posted on: April 26, 2024

Job Description:

OrthoVirginia, Virginia's largest provider of expert orthopedic and therapy care, is currently seeking a full-time, experienced Lead Registration Coordinator to join our team! Along with a collaborative, team-oriented work environment, our outstanding employment package includes: competitive salaries, excellent medical, dental, and vision benefits, paid time off (PTO), a generous 401k incentive plan, short-term and long-term disability insurance, life insurance, and a company-wide wellness program. Position Summary The Lead Registration Coordinator serves as a source of technical and procedural knowledge for other registration coordinators and ensures proper operations procedures are up-to-date and documented. Independently function as a high performing Registration Coordinator. Primary Functions & Accountabilities Ensure that proper operational procedures are up-to-date, documented, and followed Regularly communicate information and updates that directly impact the team Ensure employees have appropriate training and other resources to perform their jobs Ensure that the team is properly responding in a timely manner to all requests received internally and externally Independently function as a high performing Registration Coordinator Maintain the registration desk, answer phone lines, and schedule appointments Enter and update patient information, verify insurance coverage, obtain authorizations, and collect co-pays Provide administrative support to providers as needed (e.g. filing, distributing dictation, etc.) Provide general office assistance including purchasing of office supplies, maintenance of office equipment. Coordinate with billing office on collections and balancing payments. Serve as liaison between patients and the clinical staff and will work toward ensuring efficiency and excellent customer service. Adhere to established procedures for appointment scheduling, intake, and record-keeping for all patients Collect appropriate copays, payments on accounts and payments for cash and carry supplies and accurately posts to patient's account Communicate with providers, medical assistants, financial counselors, patient resource coordinators and other support staff as needed Demonstrate sound knowledge of insurance plan participation and ensures appropriate processing of insurance information Manage telephone, fax, and e-mail requests in a timely and organized manner to ensure effective communication and excellent customer service Participate in the rotation of late nights and Saturday clinics with the ability to work flexible schedules to meet clinic needs Knowledge, Skills & Abilities Must be able to multi-task with a strong sense of responsibility and initiative Strong written and verbal communication and interpersonal skills Exceptional customer service skills and focus Must be comfortable assessing situations and resolving or escalating as required Able to establish/maintain effective working relationships with patients, staff payers and team members Strong working knowledge with insurance authorizations, limitations/coverage, eligibility, billing, insurance regulations, insurance benefits and appeal processes Must be able to understand and explain most insurance and billing questions as it pertains to the patient Position Requirements High school diploma or equivalent Three years of relevant office experience; Medical office experience preferred Basic knowledge of Microsoft Office; Typing speed of at least 35 WPM with high accuracy Employment Type: Full Time

Keywords: OrthoVirginia, Washington DC , Receptionist, Administration, Clerical , Fairfax, DC